Customer Support Engineering - PW4000 (Hybrid) at Raytheon Technologies (Hartford, CT)

| Hartford, CT
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Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: Hybrid

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Are you ready to go beyond?

Pratt & Whitney is seeking a motivated, self-starting ME Customer Support Engineer to lead investigation, reporting, and improvement efforts for the Pratt & Whitney PW4062 engine. As a member of our team, you will drive customer satisfaction by influencing designs for supportability, maintainability, lifecycle cost, and help resolve technical issues on propulsion system.

Key Responsibilities:
  • Form and lead cross functional teams with the customer, CSE, and CIPTs to resolve PW4062 engine operation, test, troubleshooting and logistical issues.
  • Lead investigations on engine or aircraft interface issues to identify root cause of anomalies and identify improvements.
  • Develop and implement logistics plans for corrective actions in the field.
  • Author Position Papers using technical data provided by other organizations to transmit recommendations and verify effectiveness and closure of recommendations.
  • Coordinate with CIPTs to support activities involved in implementing and conducting DR or SIB investigations and submission of a DR or SIB final letter or report.
  • Lead, coordinate, prepare and present technical support of Propulsion Technical Meetings and Propulsion Users Conferences
  • Present major issues and solutions to internal management team and external customers in various communications meetings.
  • Participate in daily/weekly customer telecons to provide status of PW4062 engine activities.
  • Support and present monthly to the PW4062 (KC-46) internal safety meeting.
  • Create, manage, and execute presentations across multiple organizations
Basic Qualifications:
  • Bachelor's degree in Engineering or equivalent technical experience/training required
  • A minimum of 8+ years of experience working with commercial or military turbine engines required
  • U.S. Citizenship required due to government contracts
Preferred Qualifications:
  • Experience with design, manufacture, or maintenance of the PW4000 Pratt & Whitney engines.
  • Demonstrated successful management of large-scale projects, including the management of multiple priorities in parallel.
  • Experience with field service, logistics, corrective actions, and writing technical reports
  • Able to present findings and recommendations to both internal and external customers
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 461 open jobs at Raytheon Technologies, click here.
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