Customer Experience Architect at Adobe

| Austin, TX
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  • Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

    We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


     

    Position Summary

    Digital marketing is advancing at a dizzying pace and companies are turning to the Adobe Marketing Cloud, the leader in enterprise marketing software, to stay ahead. Solution Architects help

     

    Adobe Marketing Cloud customers succeed by advising them on the right digital marketing strategies, product implementation approaches and consulting services needed to meet their business objectives.

     

    As a Solution Architect, you will partner with Adobe sales teams during the sales cycle to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, and sales pipeline to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and reduced marketing spend).

     

    What you’ll do

     

    • Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel
    • Partner with Adobe Professional Services sales teams to conduct business and technical discovery with customers
    • Problem solve, create digital marketing strategies, develop solutions, architectures and use cases to help customers meet their objectives
    • Develop robust recommendations, proposals and scope of work documents for Adobe Consulting engagements while also identifying critical dependencies & gaps
    • Present your proposals to executive-level customers in a clear and compelling way
    • Help customers understand Adobe’s capabilities and the transformative power of digital marketing
    • Continuously improve the Solution Architecture team’s knowledge, methodologies and customer-facing collateral

     

    What you need to succeed

     

    • 7-12 years of experience working in a top-tier consulting or technology organization
    • Strong drive to solve customer problems and rapidly convert pipeline opportunities into closed deals
    • Balance of business and technology acumen, including ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
    • Outstanding problem solving and analytical skills, including ability to create clear observations, analysis and conclusions based on customer interviews and data
    • Excellent customer facing skills with experience presenting to and achieving buy-in from senior executives (managers, directors, VPs, CMOs, and CXOs)
    • Outstanding communications skills both oral and written (e.g., Powerpoint)
    • Ability to multi-task and prioritize across multiple sales opportunities at the same time
    • Team player who can collaborate with multiple stakeholders to arrive at the best solution
    • Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
    • In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, Ecommerce, DAM, Mobile strategies etc.)
    • High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines
    • Bonus: experience with
    • Willingness to travel up to 40% of the time

     

    Special Consideration given for

    • Experience & knowledge with Adobe Experience Cloud solutions, specifically Adobe Experience Manager (AEM) and/or Adobe Campaign
    • Experience & knowledge with Digital Marketing
    • Experience & knowledge with Digital Experience Strategy
    • Industry experience with High Tech, B2B, Health Care, CPG and/or Automotive

     

     

    Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

     

    Colorado Starting Salary: $188,800 - $245,200

     

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

     

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CLanguages
    • BashLanguages
    • ClojureLanguages
    • Shell ScriptLanguages
    • OpenSSLLibraries
    • RabbitMQLibraries
    • LibSodiumLibraries
    • RequireJSLibraries
    • Underscore.jsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
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    • AccessDatabases
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An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Engineering Program Manager, Product Operations

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer, Digital Experience

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital Academy Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula

Engineering Program Manager, Customer Engineering

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

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