Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.
We are looking for passionate candidates with development experience on any of the public cloud platforms to help us redefine Azure Q&A forums and social media-based support. This role is ideal for someone who loves development as much as they love contributing to the online community. Being close to both the customers and the Azure Engineering teams, you are in a unique position to identify top product and documentation issues AND be empowered to address them by writing your own documentation and code.
As a Customer Engineer focused on our developer communities, you'll represent Microsoft and Azure as you interact directly with our community to provide effective and useful answers to their questions, in addition you will be an evangelist for developers helping them with samples and code quick starts. Our community engineers are also the voice of the customer and have a strong connection into the Azure development teams to identify recurring issues and feature requests and drive product improvements. If you enjoy coding and helping other developers, then we want you!ResponsibilitiesEngaging directly with Azure developers and IT professionals in Azure communities including Microsoft Q&A, GitHub, and Stack Overflow to answer technical questions and help solve customer problems.
Develop Security Solutions, quick-start and how-to guides helping customer understand complex Security scenarios.
Build prototype tools and models to analyze security data.
Being the voice and advocate for our customer, reporting and acting on observed areas for improvement.
Providing prompt, efficient, detailed, customer-oriented service to Azure customers and developers.
Building and updating product documentation to help customers deliver solutions on Azure.
Collaborating with Engineering and other multi-functional teams on specific user-impacting issues and bugs.
Working with other community engineers to ensure a consistent and high-quality level of support.
Understanding how our customer use Azure Security services to provide valuable insights to business and development teams.
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.
Assuming responsibility for developing detailed knowledge about specific product lines and features.
Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.QualificationsRequired Qualifications:

• 2+ years of experience working with enterprise customers on security specific solutions, cloud-based services and technologies.
• Experience with Microsoft Identity Manager
• Experience with Microsoft Security Tools and Products
• Demonstrable technical depth in Azure services, Security, and troubleshooting skills.
• Strong problem solving and debugging skills.
• Excellent communication and technical writing skills.
• Strong multi-tasker and self-starter with real passion for technology

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
US Citizenship:
The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.