Minimum qualifications:

• Experience working in a pre-sales, customer-facing field as an engineering manager.
• Experience leading a technical team in a cloud computing environment, or equivalent experience in a similar customer-facing role (e.g., within a professional services, solutions architect, or systems engineering team).
• Experience in people management.

Preferred qualifications:

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• Experience in database and information management as it relates to big data trends and issues within Enterprise businesses.
• Ability to present technical expertise to a wide range of technical and non-technical audiences.
• Knowledge of web application development platforms and related web/cloud technologies.

About the job

As a Customer Engineering Manager, you will lead a team of business customer engineers who engage with business prospects, discover and assess customer needs, prepare/present demonstrations of Google's Chrome Enterprise solutions, and address technical challenges that arise. You will help your team assist fellow business team members by problem-solving technical issues for customers. You will communicate with Product Marketing Management and Engineering teams to stay up-to-date on industry trends and devise enhancements.

Additional Information

(Colorado only*) Minimum salary of $133,000 bonus equity benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

• Collaborate with Sales and Customer Engineering (CE) management to determine staffing levels to support business goals, establish job requisitions, assemble applicants, and lead the interview team to fill open positions.
• Work with teams to identify, qualify, and prioritize coverage for business opportunities. Participate in opportunity review meetings to provide insight into how to ensure technical success.
• Work with the Sales Account, Customer Support, Product Management, Customer Solutions, and Engineering teams to resolve product problems affecting customer satisfaction.
• Organize, train, and equip the Customer Engineering (CE) team. Assess go-to-market readiness, identify gaps in preparedness and build plans to ensure the team is properly trained/equipped to successfully perform in support of annual goals.
• Travel 30% of the time as needed.