Customer Engineer - Livonia, MI at NCR Corporation (Detroit, MI)

| Detroit, MI
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About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Customer Engineer I

LOCATION: Livonia, MI

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
  • Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements
  • Required to perform work on products and services of low complexity, specifically Restaurant POS Equipment; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems.
  • Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, or Support Supervisor
  • Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with Customer's Credit Card and Financial information (Following PCI Validation)
  • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private/Company automobile, and/or public transportation
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
  • Will be dispatched daily on a call-by-call basis by the Dispatcher
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
  • Ensure staff productivity measures are achieved; Work together with Local Office Staff to achieve desired results
  • Retail/Hospitality POS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if POS experience is limited


BASIC QUALIFICATIONS:
  • High School Diploma or equivalent
  • 0-1 years of related experience
  • Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 7, 8, and 10. Server 08, and 12 operating systems required
  • Experience in PC Hardware Maintenance and support
  • A+ Certification
  • ITE or Polytechnic in Electronics and Communications Engineering
  • Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
  • Excellent interpersonal skills/customer relationship skills required
  • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
  • High level of personal integrity; Support and promote teamwork and cooperative effort
  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call


PREFERRED QUALIFICATIONS:
  • Associate's Degree preferred
  • Previous experience in NCR or similar equipment is a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k


EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
More Information on NCR Corporation
NCR Corporation operates in the Fintech industry. The company is located in Atlanta, GA. NCR Corporation was founded in 1884. It has 36000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 31 open jobs at NCR Corporation, click here.
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