Customer Engineer II (C2) at Applied Materials (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge
  • Has established skills to perform a range of day-to-day activities


Business Expertise
  • Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
  • Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area


Leadership
  • Has no supervisory responsibilities; manages own workload


Problem Solving
  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options


Impact
  • Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance


Interpersonal Skills
  • Uses communication skills to exchange information


Qualifications

Education:
Associate's Degree

Skills

Certifications:

Languages:

Years of Experience:
2 - 4 Years

Work Experience:

Additional Information

Shift:
10-Day 8-Hr (United States of America)

Travel:
Yes, 10% of the Time

Relocation Eligible:
Yes

Referral Payment Plan:
Employee Referral (Non-Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
More Information on Applied Materials
Applied Materials operates in the Semiconductor industry. The company is located in Santa Clara, CA and Gloucester, MA. Applied Materials was founded in 2022. It has 23282 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 248 open jobs at Applied Materials, click here.
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