Customer Engineer - I (REMOTE) at Ricoh USA, Inc.

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Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Description Continued


  • Designing, implementing, and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
  • Designing, implementing, and trouble-shooting multi-site Active Directory 2012/2016/2019 environments.
  • Familiarity with implementing, and troubleshooting, on premise Microsoft Exchange 2016/2019 environments.
  • Designing, implementing, and troubleshooting multi-site WAN environments.
  • Designing, implementing, and troubleshooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
  • Designing, implementing, and troubleshooting virtualization environments
  • Designing, implementing, and troubleshooting backup solutions both on-site and remote
  • Designing, implementing, and troubleshooting storage area networks
  • Designing, Implementing, and troubleshooting Cloud solutions to include O365, M365, and Azure
  • Implementation and troubleshooting of our standard management tools (i.e, Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations
  • Proven customer facing experience in a remote setting
  • Other job duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)

  • Bachelor's degree in Information Technology or equivalent experience
  • MCSE, MCSA, MCITP:Server Administrator, MCITP:Enterprise Administrator or equivalent hands on experience.
  • Microsoft certification MS900 and AZ 900 or equivalent hands-on experience
  • Minimum of 5 years related hands-on work experience.
  • Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
  • CCNA/CCNP or equivalent networking hands-on experience
  • Apple computer hands-on experience
  • VCP or equivalent hands-on experience


  • Proficient with documentation of knowledge base articles/info
  • Willingness to work evenings and weekends, or travel, on rare occasion.
  • Managed Services experience is a plus
  • Proficient with Microsoft Active Directory 2012/2016/2019 and Microsoft Exchange 2016/2019.
  • Proficient with the Microsoft Windows operating system (Windows 10).
  • Proficient with the Microsoft Office Suite of products
  • Proficient with Cisco, SonicWall, Meraki, and Ubiquity router, firewall, switch, and access point configuration and management.
  • Proficient with On-Premise Exchange to O365/M365 migrations
  • Expertise in routing and switching technology and terminology as well as the OSI model and how it applies to telecommunications.
  • Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers
  • Strong presentation skills
  • Previous experience with Service Now, Microsoft CRM, or other customer relationship management tools, a strong plus
  • Has a good technical understanding related to, but not limited to:
  • Hardware Microsoft Operating Systems build and configuration.
  • Networking (LAN)
  • Telephony (VoIP)
  • Mobile telephony (Apple iOS, Windows and Android)
  • Remote Management Tools (remote fix, remote deployment) - as appropriate

Additional Pay Details:

Compensation range is $65,700 - $87,100

Position is bonus eligible

Ricoh USA Benefits

Click Here to view Ricoh USA Benefits
More Information on Ricoh USA, Inc.
Ricoh USA, Inc. operates in the Big Data industry. The company is located in Exton, PA and Campbell, CA. Ricoh USA, Inc. was founded in 1962. It has 15227 total employees. To see all 43 open jobs at Ricoh USA, Inc., click here.
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