Conversational AI & Chatbot Engineer at Goldman Sachs (Dallas, TX)

| Dallas-Fort Worth, TX
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Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

RESPONSIBILITIES AND QUALIFICATIONS:
In this role, you will build AI-Empowered intelligent virtual assistant that can effectively engage and assist customers via Voice, Chat, and SMS channels.

The characters we appreciate are those of inspiring leaders and professionals with a deep appreciation for their craft.

We need system designers ready to own the product life cycle from inception to running in production.

Great collaborators and team players will thrive and grow in this environment.
HOW YOU WILL FULFILL YOUR POTENTIAL:
  • You will develop customer servicing products with a direct impact on millions of consumers
  • You build it: engineers are in control of decisions about systems they own from the first line of code written
  • You run it: engineers with assistance from the global SRE guild are responsible for the operation of systems they built
  • You own it: engineers do not wait for orders here. They do research, pitch projects. Great ideas are valued and implemented
  • Professional network: you will meet and collaborate with very influential people within the global organization and the entire industry
  • Every person is a first-class member of the team irrespective of location. The same caliber of work is given to engineers located in the US, Europe, and Asia
SKILLS AND EXPERIENCE WE ARE LOOKING FOR:
  • Minimum 7 years of relevant industry experience, including 3 plus years experience on building AI-Empowered Virtual Assistant or Chatbot.
  • B.S. or higher in Computer Science (or equivalent work experience)
  • Experience with design and implementation of Conversational AI & Chatbot using any of the vendor NLU/NLP platforms: Amazon Lex, Google Dialog Flow, Nuance Mix, Aemila, Microsoft LUIS, or any similar platforms and tools.
  • Experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology
  • Experience with microservices architecture and API development.
  • Strong analytic and problem-solving skills
  • Strong written and verbal communication skills
  • Culture of excellence and collaboration
  • Practiced lean methodologies, like Scrum, Kanban, or XP
  • Ability to proactively establish trust with stakeholders up to the executive level
  • Exposure to tech leadership/architecture responsibilities
PREFERRED QUALIFICATIONS:
  • Experience in creating User Interface / User Experience design for IVR, Web/Mobile, or Chat application.
  • Experience in programming with Java, Python, or Node.js
  • Understand application security, experience with JWT and Oauth Framework.
  • Experience in designing distributed systems
  • Understanding of principles of Continuous Delivery, DevOps, and SRE
  • Cloud infrastructure expertise, preferably AWS
  • Practical Test-Driven Development
  • High-scale performance optimizations
  • Fintech experience will be a great asset


ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
More Information on Goldman Sachs
Goldman Sachs operates in the Fintech industry. The company is located in New York, NY. Goldman Sachs was founded in 2022. It has 67118 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 106 open jobs at Goldman Sachs, click here.
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