Summary

The Configuration Engineer is responsible for utilization of system development methodologies to analyze, develop, and unit test system solutions in response to business requirements. The Engineer is expected to understand requirements, develop work plans, identify appropriate designs, code to the design specifications, and complete appropriate unit testing to ensure a quality solution delivery. The Engineer supports the testing of the code in all environments and ensures the code moves to production with post-production review and sign off.

Essential Responsibilities/Accountabilities

Level I

• Under the guidance of a senior engineer, responsible for system coding and the maintenance of systems configuration fields, tables, modules and data bases required to support accurate processing.
• Creates and maintains documentation.
• Creates and executes unit test cases.
• Supports and follows documented processes and procedures.
• Creates individual work plans.
• Continually works to increase configuration knowledge and capabilities.
• Researches, analyzes, and configures to resolve system issues within the scope of their individual Configuration team.
• Communicates with team members and business partners to ensure timely and appropriate resolution to reported configuration issues and enhancements.
• Accountable for complete development cycle for minor development activities from requirements analysis through implementation, ensuring all system changes are defect-free prior to implementation.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level II (in addition to level I):

• Provides business rules configuration input to EHP development projects, including, but not limited to the development of interfaces and extensions.
• Participates in the development of tools and processes to improve the efficiency of configuration build and maintenance activities.
• Articulates and concisely communicates with Senior Management, presenting recommendations and statuses.

Levels III (in addition to level II):

• Serves as a SME to the configuration engineers, providing training as needed.
• Audits configuration changes made by others before migration into production (as needed).
• Directs ongoing systems configuration changes and new configuration requirements.
• Develops, coaches and assists configuration engineers.
• Develops strategies to meet goals and translates those strategies into specific action plans.

Minimum Qualifications

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

• Bachelor's degree in Computer Science, Information Technology or relevant field (or four additional years related work experience in lieu of bachelors).
• Related work experience preferred (e.g.: configuration experience on a health insurance platform/ application).
• Working knowledge of one or more of the following health insurance business areas: Product, Claim Processing, Customer Service, Finance, Health Management, Marketing, Membership Management, Pricing and Risk, Provider Network, and Sales.
• Demonstrated ability to partner with cross-functional teams, diverse groups and individuals to achieve common goals.
• Demonstrated ability to make clear and consistent decisions using information from multiple sources.
• Demonstrated ability to take initiative and drive towards desired outcome in a timely manner.
• Some knowledge of system development life cycle activities.
• Demonstrated working knowledge of structured analysis and design, unit testing and data gathering techniques.
• Demonstrated organizational skills including the ability to manage individual projects and work across multiple locations.
• Strong relationship building and teamwork skills.
• Strong process orientation and critical thinking skills.
• Demonstrated ability to drive minor solutions to completion.
• Strong written and oral communication skills.
• Some knowledge of system testing techniques.

Level II (in addition to level I):

• Minimum of three years of related work experience.
• In-depth understanding of the health insurance industry.
• Working knowledge of at least three of the following health insurance business areas: Product, Claim Processing, Customer Service, Finance, Health Management, Marketing, Membership Management, Pricing and Risk, Provider Network, and Sales.
• Demonstrated ability to assign relevance and risk to a series of planned events at an individual, department, or enterprise level against a specific outcome.
• In-depth knowledge of structured analysis and design, unit testing and data gathering techniques.
• Proven ability to identify root causes of business and/or workflow problems and determine innovative sources for solutions and opportunities.
• Demonstrated ability to drive complex solutions to completion.
• In-depth knowledge of system development life cycle activities for all Health Plan systems.
• Demonstrated training and facilitation skills.
• Demonstrated ability to facilitate effective presentations to front line management staff.

Level III (in addition to level II):

• Minimum of five years related work experience.
• Advanced understanding of the health insurance industry.
• Working knowledge of at least three of the following health insurance business areas: Product, Claim Processing, Customer Service, Finance, Health Management, Marketing, Membership Management, Pricing and Risk, Provider Network, and Sales.
• Proven ability to make decisions with ambiguous information.
• Demonstrated ability to train and mentor.
• Demonstrated ability to cover for Management as needed.
• Exceptional organizational skills including the ability to manage large projects and work across multiple locations.

Physical Requirements

• Ability to independently travel across the region as needed.
• Use of a computer for extended periods of time.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)