Computer Systems Engineer at AvePoint (Richmond, VA)
Job Title: Computer Systems Engineer
Job Code: #11515.32
Job Location: 901 E Byrd Street, Suite 900, Richmond, Virginia, 23219
Job Type: Full Time
AvePoint, Inc. has an opening for a Computer Systems Engineer in Richmond, VA.
Duties: Design and develop solutions to complex applications problems, system administration issues, or network concerns. Analyze complex issues by reviewing product specific logs and leveraging root cause analysis. Liaise between client and third-party vendors for support cases and supporting customers by providing solutions that resolve and simplify complex technical issues in Microsoft Cloud. Liaise with development team to review deliverables prepared by delivery team before delivering to the client. Assist customers to maximize their use of AvePoint products by overcoming any challenges throughout implementation and general use (regularly connecting via phone, email and remote sessions). Analyze and troubleshoot software issues through the use of internal logging and development resources. Work with networking, storage, virtualization and other infrastructure teams to setup and maintain business critical SharePoint systems. Ensure support cases and incidents are prioritized, routed, and managed accordingly through AvePoint’s global team. Provide functionality information to help customer achieve use-case. Configure and enforce SharePoint policies for settings and configuration standardization. Provide best practices guidance to customers to execute configuration, migration and onboarding to O365 and assist the customer through the deployment process. Perform environment refreshes to ensure all environments are in sync with production and actively create public facing knowledge base articles based on found issues. Translate technical information into business language to ensure understanding of the requirements by both technical and non-technical audiences. Train and help junior engineers on a daily basis.
Requirements: Employer will accept Bachelor’s degree in Computer Science, Engineering, Business or a related field and 2 years of work experience in job offered or 2 years of work experience in a related occupation. Skills can be gained through work experience or academic coursework.
Background checks required.
CONTACT: CONTACT: Please apply at https://www.avepoint.com/about/careers. Please refer to Job #11515.32.