JOB SUMMARY
As part of the Spectrum Community Solutions Operations team, the Engineer supports pre-sale and costing activities, evaluating capital and ROI models while analyzing customers' networking requirements for High Speed Data, Wi-Fi, and Video. The Engineer reviews and proposes strategic network solutions that cost effectively meet the customers' needs today and in the future.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Interface with various internal teams to gather capital requirements and architecture designs pre-sale for all Spectrum Community Solutions opportunities.
Engineer and design strategic High Speed Data, Wi-Fi, and Video, delivery protocol to produce a robust, cost effective strategic networking solution for Spectrum Community Solutions.
Understand and present ROI Models and multi-product bundling solutions through integrated network designs and architecture.
Plan and execute with peer group Engineers as well as cross-functional Engineering Operations, Network Operations, and Field Operations teams as needed. Also assists in the development and documentation of technical standards.
Communicate with Customers directly and indirectly, through the Sales organization, to understand prospective customers' current network situations, perform needs analyses, and produce strategic, cost-effective network bids and solutions.
Minimize or alleviate prospects' perceived risks in regard to the buying decision. Available as a resource to existing clients for information, service support, or other needs.
Focus on Fiber and Coax opportunities for Senior Living, Student Housing, Military Housing, Recreation Vehicle Parks, Boat Marina's and Traditional MDU.
Work with other providers of equipment or services, including Spectrum cable engineering and system engineers, to develop winning solutions to customer's data, and video network requirements.
Maintain current knowledge of industry and emerging technology trends within the telecommunications industry and assist in the training of Major Account Managers and Account Executives on technical issues.
Mentor Engineers, and Associates as requested.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Deep knowledge of networking technologies required as the basis for making assessments of the future requirements of Spectrum products and the needs of our customers
Deep knowledge of LAN/WAN networking and IP address management technology and design
Ability to prioritize, organize effectively and handle multiple projects and tasks
Ability to develop clear and concise spreadsheet costing models
Ability to effectively present and explain technical solutions to customers and sales staff
Knowledge of cable television products and services
Basic knowledge of RF systems, including wireless data transport technologies, needed to design solutions to meet the requirements of the opportunities they are supporting
Basic knowledge of the following technologies needed to design solutions to meet the requirements of opportunities the Operations Engineer is supporting
Network design principles including VLAN implementation, sub-netting, spanning tree, VLAN trunking and inter-VLAN routing
IP routing protocols including RIPv2, EIGRP, OSPF, ISIS and BGP
Video technologies, ranging from Analog and QAM based, to Pro:Idiom and future deployments
TDM services including T1/E1, T3/E3, OCx circuits and Frame Relay
Telephone network design and service delivery, including VoIP
General knowledge with carrier and MSO interconnections, Central Office collocation, and interconnections and facilitating NOC to NOC relationships
Education
Bachelor's degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related field
Industry recognized certifications such as CCNA, CCNA - Wireless, CCDA or equivalent
Related Work Experience Number of Years
Network Engineering/ Administrator experience, Network Sales Engineering experience 5+
Designing IP Networks to deliver Voice/Video/Data, including Optical Transport Technologies (CWDM, DWDM, Wavelengths) and frame relay or ATM networks 5+
WORKING CONDITIONS
Office Environment
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $76,800.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.