Company Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a high initiative, critical thinker to design, build, and operate a greenfield CMDB solution. As CMDB Engineer, you will consult leadership on CMDB strategy to expand the team as necessary support continuous business transformation. This role will require experience with ServiceNow and ITSM processes. As CMDB Engineer, you will evaluate decision and information needs across the IT landscape to classify and relate data to deliver business value. You will develop governance and procedures to ensure data accuracy and completeness. You will ensure accurate inventory and relationship of CIs in a multi-cloud environment and map them to business services with a high degree of accuracy.

As CMDB Engineer, your responsibilities will include:

• Utilize ServiceNow to discover, update, and relate configuration assets
• Utilize ServiceNow to build a complete, accurate, and comprehensive asset inventory in a multi-cloud environment
• Work with leadership to understand decision and information needs to classify assets and assign attributes
• Implement solution for automated discovery and update of assets
• Incorporate data from federated systems and data feeds to improve
• Map non-discoverable assets such as business services to discoverable assets
• Develop a configuration management plan and governance to promote accuracy and completeness of data
• Brief leadership on CMDB completeness, compliance, and correctness
• Develop a CMDB road map to support ITSM transformation
• Work with change, asset, incident, and problem management teams to support CI data needs

#LI-RD1

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in information systems and 10+ years' experience in IT or14+ years' relative IT experience
• 5+ years of configuration management or database design experience
• 2+ years of ServiceNow experience
• ITIL foundation certification
• Cloud experience

BONUS POINTS FOR:

• Google or Azure cloud certifications
• Enterprise system design experience
• Experience designing for data ingest
• Have configured CMS for paging

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.