Bank of America

Cloud Support Engineer (Azure) - Core Technology Infrastructure

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Job Description:
Role Summary: The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. This person will work on a high performing team providing 24 x 7 x 365 coverage. The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment.
Additional Responsibilities include:

  • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
  • Incident troubleshooting, analysis, and resolution for web applications
  • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
  • Supporting issues with deployments in the upstream environments
  • Bridge the gap between current processes and cadence to Bank of America process and cadence
  • Design, engineer, build, operate, patch, troubleshoot
  • Appliances and application environments requiring high touch, white glove support
  • Experience, flexibility, and the ability to think outside the box
  • Anticipation is that this sector of support will grow


Required Skills:

  • 3 or more years production support engineering experience
  • Hands on experience with Azure
  • Must be willing to provide on call support as part of an as needed rotation
  • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
  • Hands on experience with JSON


Desired Skills:

  • 5 or more years production support engineering experience
  • Windows Operating System, IIS and .NET application integration experience
  • Hands on with AWS
  • Agile environment experience
  • RedHat Linux, Windows, variants
  • Knowledge on CICD tools
  • Good knowledge of networking fundamentals
  • Persistent problem solver - owns issues until full resolution
  • Effective with time management and expected deliverables
  • Exceptional communication skills; both written and verbal with great attention to detail


Shift:
1st shift (United States of America)
Hours Per Week:
40
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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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