Job Description:
Partner with Software Engineering, Core Technology Infrastructure (CTI) Engineering, and Technology Services to define objective reliability goals for the services they support, including observability designs to gain operational visibility into meeting those goals through instrumentation and dashboards. The individual in this role will consistently looks for opportunities to improve the reliability and efficiency of operating our services, spending a considerable portion of their time utilizing their engineering and software development skills to find automation solutions to manual support activities, along with influencing a culture that drives innovation and continuous improvement. This individual will be engaged in major production triage efforts and work with problem management in the identification of root cause of highly impactful or complex issues as required. This individual will use the knowledge gained in those efforts to partner closely with software developers, production services, architects and Infrastructure teams to drive delivery of sustainable and reusable design patterns supporting efficient production operation and to ensure non-functional production support requirements are adopted early in the application development lifecycle.
Key responsibilities:

• Collaborate with Development and Infrastructure teams to understand technical solutions and to develop Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure and improve the reliability of the services they support.
• Partner with Development and Infrastructure teams to create error budget policies which prioritize reliability stories and tasks when reliability objectives fall below a threshold defined in the established SLOs.
• Develop software solutions and/or improved processes to address work identified as 'toil' by collaborating with key partners to identify, track and remediate these work processes as a means to free up time to focus on reliability.
• Partner with infrastructure engineers and application development leads to suggest code optimizations and/or additional instrumentation and logging structures in the application or platforms to help gain visibility into the reliability of their applications and services

Required Skills

• Excellent knowledge of VMware product design and security engineering within firewalled environments.
• Proven experience in VMware (vRA/vRO v7/v8) automation workflow creation.
• Proficiency in at least 2 of the following software languages: Ansible, Python, JavaScript, and/or PowerCLI
• VMware vSphere, vSAN and vRealize suites

Desired Skills

• Excellent understanding of all round networking and firewall principles. Proficient working knowledge of Agile, Scrum and CIDC pipelines Excellent documentation ability

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay and benefits information
Jersey City pay range:
$54,900 - $155,000 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.