Bank of America

Cloud Senior Site Reliability Engineer

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Employer Provided Salary: $120,000-$170,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
About Bank of America - Global Technology:
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies, and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does.
Enterprise Cloud Platforms Team:
Enterprise Cloud Platforms team in the CTO organization offers Private and Public Cloud platforms for Bank of America's developers to drive faster time-to-market, innovation with private and public cloud capabilities, and reduce complexity with bult-in integrations. We believe in high quality engineering culture to engineer our platforms with customer and platform mindset, design for large enterprise scale and resilience, and accelerate market innovation into the technical platforms we deliver.
As part of this team, you will have a large impact on the evolution of next generation Cloud services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company.
We are seeking an experienced Senior Cloud Site Reliability Engineer (SRE) to support and administration of our Hybrid Cloud Container (OpenShift /AKS) platform.
Our Cloud Service Reliability Engineers (cSREs) ensure that our Cloud services meet the reliability and uptime requirements of our demanding enterprise customers. This is achieved with, the best engineering practices and resilient design and through a well-defined and effective global on-call rotation that runs 24x7.
The role provides opportunity to work with wide range of technologies and unique perspective on how various services (on-prem/off-prem) interact with each other. You will work with colleagues that are as smart, hardworking, and driven as you. You will get an opportunity to work in a team that keeps growing, innovating, and giving you room to be proactive and creative.
Are you ready for the next step in your career? Then we'd love to hear from you!
Senior Site Reliability Engineering, Hybrid Cloud Container Platform, Enterprise Cloud Platforms
Position Summary:

  • Responsible for reliability and support of Container PaaS Platform on-prem/off-prem (Azure /AWS /Google)
  • Monitor and troubleshoot Azure /AWS /Google environment performance issues, connectivity issues, security issues, etc.
  • Perform deep dives into systemic and latent reliability issues, Incident management, problem management
  • Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
  • Perform blameless RCA, partner with engineering and operation teams across the organization to roll out fixes.
  • Identify and drive opportunities to improve automation for the PaaS services; scope and create automation for deployment, management, and visibility of our services.
  • Evaluating and automating the scaling and capacity requirements within PaaS environments
  • Partner with risk, and compliance teams to bring visibility and implement right controls and policies in the PaaS Platform
  • Ensure resiliency during implementation and identify/fix resiliency problems by collaborating with engineering teams
  • Be a key stakeholder in the design of cloud services and work with Architecture, engineering, product teams
  • Participate in 24x7 on-call coverage follow the sun model


Required Skills:

  • BS /MS degree in Computer Science or related technical field involving systems or equivalent practical experience.
  • Minimum 8+ years of hands-on experience supporting Kubernetes /Openshift / Container PaaS platform
  • Experience with Python, Ansible and shell scripting
  • Kubernetes /Openshift /Terraform certifications are a plus
  • Strong experience in major services related to Compute, Storage, Network and Security
  • Experience with monitoring tools like Prometheus and Dynatrace, as well as cloud native tools like Azure Monitor and Log Analytics
  • Strong understanding and background of working with a complex Active Directory and IAM controls
  • Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication
  • Experience with CI/CD tools git /Jenkins, GitOps model
  • Excellent understanding of Linux /Windows operating systems administration
  • Systematic problem-solving approach, sense of ownership and drive
  • Ability to juggle competing priorities and adapt to changes in project scope.
  • Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must.
  • Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities.


Desired Job Skills:

  • Experience in Openshift, managed Kubernetes services such as AKS, EKS, or GKE
  • Experience in Terraform, ArgoCD, Tekton, and K-native technologies
  • Experience in agile deployment methodologies (GitOps)
  • Knowledge of various container runtimes
  • Familiarity with the operator deployment pattern.
  • Experience working in a highly available multi-datacenter environment
  • Experience working with monitoring tools such as Prometheus, Splunk, Dynatrace, Sysdig, or similar tools.
  • Understanding of cost management, inventory management, FinOps model


Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay and benefits information
Jersey City pay range:
$147,900 - $181,600 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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