CICS Lead Infrastructure Engineer (Raleigh, NC)

| Raleigh-Durham, NC
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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

Resolves complex technical issues for Truist's Mainframe Infrastructure.

***Telecommute/Remote options available***

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. May engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and five years of experience in Mainframe Systems support or an equivalent combination of education and work experience.
2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

Required Skills: IBM Mainframe, CICS System Programmer
• Administer multiple CICS Production, Development and Test environments
(CICSPLEX, CPSM, SYSPLEX in a multiple LPAR mainframe environment)• Qualified applicants will have very current CICS knowledge, mainframe MQ skills a plus, includes CICS Explorer, WUI, Omegamon and strong troubleshooting skills (IPCS, FileAid). Experience with CICSPLEX, CICS Web Services, CICS APIs, or TCP/IP sockets is also highly desirable• Administer 3rd-party systems software, including CICS system utilities, CAFC, along with application software development products and tools• Create new and/or modify existing CICS regions in support of new applications or CICS architecture re-engineering initiatives• Provide problem resolution, including diagnosis and root-cause analysis of CICS application software problems, configuration and/or software-related problems.• Installation and maintenance of CICS software and third party vendor software to maintain a reliable and stable infrastructure• CICS Performance reporting and tuning for optimum system usage• 24x7 on-call support for CICS

Preferred Qualifications:
1. Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
2. Banking or financial services experience.


Frequently (25% - 50% of the time)
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Up to 25%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
More Information on Truist
Truist operates in the Fintech industry. The company is located in Charlotte, NC. Truist was founded in 2019. It has 12339 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 422 open jobs at Truist, click here.
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