In a nutshell
Our Strategy & Operations team is looking for a seasoned Business Process Engineer to help develop an operating model for a service desk, including the tracking, governance, communications, SLAs, and staffing model. Your project team will be designing a scalable, repeatable listening program to receive field feedback, track the success of programs, and optimize experiences for field sellers and client partners. You will be interacting with high-level leaders as this operating model will impact people all over the world. You'll also have a hand in building communities and constructing a framework for engagement that will directly impact the company's bottom line as well as its culture.
In this role, you'll take on the mission of growing business, managing engagements, and ensuring client satisfaction. On any given day, you'll be designing, developing, and deploying deliverables while managing workflows with analysts, structuring dynamic solutions based on client needs and feedback, and crafting communications with stakeholders. Along the way, you'll also support clients and consultants to ensure delivery quality and professional growth. If you enjoy wearing multiple hats and working with fun people in a fast-paced environment, this could be the perfect opportunity for you.
About the team
The Logic20/20 Strategy & Operations team brings together people, processes, and technology to build solutions that propel businesses towards a goal-whether that's accelerated growth, a better customer experience, or happier employees. Working with a diverse team of consultants and project managers, you'll have the chance to make a difference in how companies develop new products, protect their customers' privacy, drive cultural change, and more. When the big decisions are being made, you'll have a seat at the table to contribute your unique perspective and ideas. When it's time for the team to roll up their sleeves, you'll put your talents to work while broadening your horizons and learning new skills.
About you

• You have a passion for business, an eagerness to learn new things, and a strong work ethic
• You have experience in structured professional services organizations
• You're gifted with an entrepreneurial flair and take pride in your work
• You have a broad delivery capability that spans strategy, technology, and/or business
• You can be flexible and juggle multiple projects in a fast-paced environment
• You're a pro at managing client expectations regarding scope, schedule, budget, and satisfaction
• You can anticipate risks, recommend mitigations, and identify issues while managing effective outcomes
• You enjoy mentoring junior consultants

Qualifications

• 5+ years consulting experience, preferably at a large, enterprise-level firm
• Experience creating value stream maps, managing business metrics, developing recommendations for future state processes, and implementing process improvements
• Experience leading systems implementation, program execution, operations, and/or process improvement engagements
• Experience leading agile operations, addressing key blockers and driving acceleration
• Expertise in providing insights and recommendations
• Undergraduate degree in technology or business

We'd also be super-impressed if you have

• CSM and/or PMP certification
• Lean Six Sigma certification or proficiency

About Logic20/20
We're a five-time "Best Company to Work For," where intelligent, talented people come together to do outstanding work-and have a lot of fun while they're at it. Because we're a full-service consulting firm with a diverse client base, you can count on a steady stream of opportunities to work with cutting-edge technologies on projects that make a real difference.
Logic20/20's Global Delivery Model creates a connected experience for Logicians across geographies. You'll have access to projects in different locations, the technology to support Connected Teams, and in-person and online culture events in our Connected Hub cities.