Affirm
Affirm is reinventing credit to make it more honest and friendly. Ready to make a difference?
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Bilingual Quality Assurance Lead at Affirm

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly. 

At Affirm, our Customer Operations team in Canada is growing! Our Quality Assurance (QA) team sits within our Operational Excellence organization. This team is responsible for ensuring that our Customer Care and Operations teams are providing the highest quality, most delightful experiences to our customers.  You will play a critical role in reviewing, scoring and providing feedback on customer interactions. Our supported channels include but are not limited to phone calls, emails, and chat, to ensure our quality standards are met.  As a key member of our Quality Assurance team, you will conduct deep dives on positive and negative customer feedback and identify opportunities for improvement based on root cause analysis. 

What You'll Do

  • Performs customer interaction monitoring (such as phone calls, chats & emails) and provides insights and trends 
  • Uses quality monitoring data management system to compile and track performance at a team, individual and department level
  • Acts as a resource and advisor to the Training team and Customer Operations leaders through identifying training deficiencies, agent performance gaps, trends and additional needs, through performing various forms of customer engagement monitoring
  • Lead conversations, both written and verbal, with Operational leaders and external teams to drive improvements across QA metrics 
  • Performs root cause analysis on missed quality goals and develops action plans to reduce or eliminate root cause issues and improve operational performance
  • Analyzes daily performance activities, utilizing multiple reporting systems and provides on-going performance feedback
  • Creates weekly and monthly reports to show the number of customer interactions scored and average QA scores
  • Collaborates with the Training & Development team in identifying training and retraining needs on key procedures, practices, and policies

What we Look for: 

  • Proximal to office (Montreal, QC)
  • Bilingual, fluent in Canadian French and English (written & verbal)
  • Ability to clearly communicate verbal and written feedback effectively when auditing and coaching agents who support Canadian customers who speak Canadian French or English.
  • Must have between 3-6 years of experience in the field of quality assurance and/or quality management in a bi-lingual contact center environment 
  • Disciplined, self-motivated and reliable with ability to stay focused on a task and work independently
  • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization
  • Ability to work under pressure and be adaptable in a fast-paced environment
  • Experience with analyzing data, providing insights and preparing reports
  • Ability to prioritize and complete tasks within the established committed time frame
  • Enjoys working in a team environment, adapt to changing workload and circumstances effectively as well as respond to new information quickly
  • Previous experience in the financial services industry a plus
Affirm is proud to be a remote-first company! Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.
 
Inclusivity:

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.

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What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Culture
Volunteer in local community
Affirm has an active [email protected] group that organizes regular events to give back to the community.
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In NYC Affirm partners with Off Their Plate, serving as many meals possible to local families in need.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here: http://bit.ly/affirmdei2020

An Insider's view of Affirm

What’s the vibe like in the office?

I was originally based in our San Francisco office and recently transitioned to our NYC office. I love the NYC office because it feels like a true start-up! I get the best of both worlds. A growing start-up with infrastructure and stability but with the excitement of a small office and team.

Jeremy

Software Engineer

What are some things you learned at the company?

I've learned that staying true to Affirm's consumer-first mission requires a nearly daily commitment to it from the whole company with respect to how decisions are made, which goals are set, & what we decide to build. Sharing this clear north star with my coworkers allows us to connect & align on a deeper level - we're all here for the same reason.

Niki

Group Product Manager

What’s the vibe like in the office?

The New York office combines the tight knit, friendly culture of a smaller startup start up with the huge projects of a scaled out company, all while located in the heart of the world's best city. People in NYC are generally hard working, laid back, and fun to talk to.

Noam

Software Engineer

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Consumer Experience team is a product-focused, full stack team that owns the client experience for Affirm’s consumer products. This includes the entire front-end (Web, iOS and Android), plus a “back-end for

Software Engineer, New Grad 2022

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  As a recent university grad, you’ll contribute meaningful work to our growing engineering team. Recent grads in the past have built a real-time high-throughput data processing pipeline that ties our

Senior Staff Software Engineer, iOS

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Affirm is seeking a Senior Staff Software Engineer to join our iOS team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a

Senior Software Engineer, Backend (Personalization)

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Personalization Engineering focuses on ranking and serving relevant, timely, and actionable content to power engaging user experiences throughout the shopping journey that connect new and returning customers to

Mid Market Account Executive II - Returnly

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  This role focuses on our Returnly product, which helps brands that care about shopper loyalty offer better product returns. As an Account Executive you’ll be selling Returnly to some of the best brands in the

Lead Technical Program Manager (International Product Expansion)

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe are in need of safe, transparent financing and our retail partners need Affirm to be there

Lead Product Manager, ML Credit

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  As a data driven organization, we focus on automating decisions around a host of areas such as underwriting, fraud, capital markets, pricing (for merchants and consumers), and personalization. To achieve our

System Business Analyst, Salesforce

Affirm
Remote
1 week ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Servicing Technology team focuses on Designing, Developing, Implementing, and Maintaining our Case Management System (CMS). CMS is the foundation for all omni-channel interactions, meant to enable

VP, Treasury

Affirm
Remote
1 week ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We’re looking for a smart, driven individual to lead our Treasury functions. You will have an outstanding opportunity to work cross-functionally and use quantitative insights to drive better decision-making

Sr. Quantitative Markets Analyst

Affirm
Remote
1 week ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We’re looking for an intelligent, driven professional to join the Quantitative Research team. Quantitative Research collaborates with Credit, Merchant Pricing, Machine Learning, Computational Finance, and

Senior Manager, Software Engineering Backend

Affirm
Remote
1 week ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We are looking for an experienced Engineering Manager to build and lead the Savings team in Poland, evolving one of the first major expansions of Affirm’s product offerings. Come join this backend engineering

Senior Software Engineer, Machine Learning

Affirm
Remote
1 week ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Merchant Risk Engineering team’s mission is to deliver a robust merchant approval and risk monitoring platform for the timely, transparent, and consistent assessment of merchant risk throughout the merchant

Senior Software Engineer, Front End (Web)

Affirm
Remote
1 week ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Web Product team is responsible for Affirm’s customer-facing web applications, from first interaction all the way to loan servicing. We build opinionated, scalable, reusable architectures that power Affirm’s

Business Systems Manager

Affirm
Remote
2 weeks ago
As a Business Systems Lead, you will be a technical and operational leader on the Business Systems team within Revenue Operations! You will develop and maintain key components of the commercial tech stack, including our CRM and various tech tools, and transform the way Commercial employees execute new business. We look for candidates who strive for simple, sophisticated solutions and continuously improve both their technical and soft skills. The ideal candidate will demonstrate the ability to work autonomously in a constantly evolving environment and unlock new capabilities for the Commercial org.

Senior People Business Partner, Finance & Legal

Affirm
Remote
2 weeks ago
Affirm is seeking a Senior People Business Partner to help support the growth and scale of our Finance and Legal functions. In this role, you will be responsible for performing a wide range of People related duties.  This includes the effective execution of People processes including employee relations, talent development, performance management and employee engagement. This role will assist in providing coaching and guidance to leadership and managers to drive solutions to business issues. The ideal candidate will be both strategic and scrappy, with the ability to embody and scale our culture as we continue to grow. This role is remote to anywhere in the US but may require up to 15% travel.

Senior Software Engineer, Full Stack (Agent Tooling)

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Agent Tooling Engineering team is responsible for building customer self-service features as well as agent-facing platforms that integrate with nearly every system across Affirm. We are committed to using

Staff Software Engineer, Trust & Safety

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Affirm’s risk decisioning business logic - e.g. should we allow a user to sign up? Can we underwrite them? Are they a fraudster? - is increasingly complex and difficult to test given the amount of real world

Sr. Analyst, Business Systems

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  As a Business Systems Senior Analyst, you will manage our commercial tech stack, including our CRM and various tech tools, and transform the way Commercial employees execute new business. We look for candidates

Strategic Brands Account Executive I

Affirm
Remote
2 weeks ago
Affirm currently partners with many of the largest home and lifestyle e-tailers in the US - across categories such as furniture, consumer electronics, home goods, sporting goods, education and automotive. Our rapidly growing stable of iconic partner brands including Room&Board, Target, CARiD, Simplisafe, Wayfair, Walmart, Peloton, Dyson, TheTireRack, Casper, West Elm and Joybird! We're looking for a resourceful leader who thrives in a challenging, fast-paced environment. Your role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning opportunities with an extraordinary team.

Manager, Software Engineering (Data Foundations)

Affirm
Remote
2 weeks ago
Build, grow and lead an inclusive, diverse, and distributed team of hardworking engineers responsible for building frameworks, systems and tools to enable a platform product that scales over millions of users and their transactions while adhering to data privacy and compliance. Provide technical leadership in building foundational systems. Lead by example, care for your team and establish credibility with the quality of the team's technical execution. Lead multi-functional projects through close collaboration with multiple engineering, technical program management, analytics teams, and product managers on security, tools, architecture, planning, and delivery of multiple concurrent projects.

Manager, Software Engineering (Data Foundations)

Affirm
Remote
2 weeks ago
Build, grow and lead an inclusive, diverse, and distributed team of hardworking engineers responsible for building frameworks, systems and tools to enable a platform product that scales over millions of users and their transactions while adhering to data privacy and compliance. Provide technical leadership in building foundational systems. Lead by example, care for your team and establish credibility with the quality of the team's technical execution. Lead multi-functional projects through close collaboration with multiple engineering, technical program management, analytics teams, and product managers on security, tools, architecture, planning, and delivery of multiple concurrent projects.

Sr. Marketing Analyst

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We’re looking for a driven, analytically-minded professional to join the Growth Analytics - Marketing team! Growth Analytics at Affirm encompasses Product, Marketing, User, and Analytics Leverage. The team is

Client Insights Analytics Lead

Affirm
Remote
2 weeks ago
What you'll do Lead cross-functional relationships to identify growth opportunities and drive strategy for existing portfolio of merchant accounts through insights and data Develop client relationships to ensure the best outcome for both the merchant and Affirm Develop KPIs, dashboards, ad-hoc analyses, insights, and scalable reporting processes for merchants Track, analyze and report performance of product performance and A/B tests

Senior Product Manager, Identity Foundations

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  That goal infuses every part of what we do, from the moment a user sees Affirm for the first time all the way through to their final payment.  As Affirm grows, we are diversifying our financial product portfolio

Program Manager, Operations Expansion

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We're looking for an exceptional Program Manager to scale operations, support our growing business and adapt the servicing operating model based on the new or differentiated products. The ideal candidates will

Senior Manager, Software Engineering (Fullstack)

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Affirm’s risk decisioning business logic - e.g. should we allow a user to sign up? Can we underwrite them? Are they a fraudster? - is increasingly complex and difficult to test given the amount of real world

Engineering Manager, Fullstack (Merchant Enablement)

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Merchant Enablement team builds and maintains tooling in Affirm’s Merchant Portal and merchant Self Service onboarding flows. The goal of the team is to reduce complexity of merchant onboarding and augment

Senior Software Engineer, Backend (Data Platform)

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Data Platform team at Affirm is responsible for all things data and drives the strategy for event driven architecture, stream processing, data exploration, discovery and validation. We utilize existing open

Strategic Brands Account Executive - Returnly

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  This role focuses on our Returnly product, which helps brands that care about shopper loyalty offer better product returns. As an Account Executive you’ll be selling Returnly to some of the best brands in the

Sr. Pricing Analyst

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We are looking for intelligent, driven professionals to join the fast growing Merchant Pricing team! Merchant Pricing is responsible for enabling efficient value exchange between merchants and consumers through

Sr. Pricing Analyst - Strategy/Analytics

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We’re looking for intelligent, driven professionals to join our new Merchant Pricing team. Merchant Pricing is a function within the broader Risk organization and is responsible for enabling efficient value

Lead Product Manager, Strategic Finance & Accounting

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  As we grow, Affirm is diversifying our financial product portfolio and providing more ways for customers to interact with Affirm! This candidate will be a part of a larger group passionate about the

Analytics Lead, Pricing Automation

Affirm
Remote
2 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Merchant Pricing team is responsible for enabling efficient value exchange between Affirm’s merchants, consumers and strategic partners. We’re looking for an intelligent, driven professional to join us. In

Salesforce Architect

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Salesforce Architect will be responsible for the overall design of our Sales Cloud implementation, including data architecture, scoping our feature roadmap, and integration of Sales Cloud with the rest of

Director, Business Growth Marketing

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We are looking for a Director of Business Growth Marketing to drive our B2B program strategy and execution for paid acquisition, organic growth, merchant lifecycle, platform/partner, and content marketing. You

Sr. Product Analyst

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We’re looking for a driven, analytically-minded professional to join the Consumer Product Team in the Growth Analytics Org! Growth Analytics at Affirm encompasses Product, Marketing, User, and Analytics Leverage

Sr. Model Risk Analyst (Machine Learning)

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We’re looking for an intelligent, driven professional to join our Model Risk Management (MRM) team. This team seeks to establish, supervise and maintain an effective MRM framework to identify, quantify, monitor,

Director of Product Management - Platform

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them,

Senior Software Engineer, Backend (Buyer API)

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Merchant Interfaces group at Affirm builds the APIs and webhooks that power all of Affirm’s integrations with merchants and partners, as well as the Self-Service Onboarding product and Affirm Merchant Portal

Senior Software Engineer (Growth)

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Growth Engineering team at Affirm is looking for a Senior Engineer who can help us define and execute a variety of growth infrastructure and experimentation projects! Our team is responsible for driving user

Senior Staff Software Engineer, Backend (Stream Processing)

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Data Platform team at Affirm is responsible for all things data and drives the strategy for event driven architecture, stream processing, data exploration, discovery and validation. We use existing open

Sr. Manager, Business Systems

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  As a Sr. Manager, Business Systems, you will lead the Business Systems team within Revenue Operations! You will own the commercial tech stack, including our CRM and various tech tools, and transform the way

Client Success Lead

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation! As a Client Success Lead, you will work with some of our largest travel partners to set

Senior Staff Software Engineer, Backend (Compute)

Affirm
Remote
3 weeks ago
Play a critical role in defining and helping to implement our Compute platform taking into account the important principles of Operability, Availability, Resilience (including full region failover) Collaborate with other tech-leads, management, and stakeholders across the organization to design and build the roadmap for Affirm’s Compute platform infrastructure. Provide mentorship to junior engineers in the team, and drive best practices around design and quality. Build features into the system to make it resilient - handling scale (both organic growth and traffic spikes), stability and performance challenges as well as supporting multi-region expansion Design a system that allows engineers to operate safely and securely with compliance and security requirements in mind.

Senior Software Engineer, Backend (Payments)

Affirm
Remote
3 weeks ago
We are looking for a Senior Software Engineer for our Payments team, which provides core money movement capabilities at Affirm. This is the team that talks about NACHA, bps, Durbin, rails, and routing while striving to provide a top notch user experience. We are experiencing explosive growth in our core lending product and we’re expanding our product portfolio; you can be a key enabler of that growth.

Marketplace Account Manager

Affirm
Remote
3 weeks ago
Your role directly impacts top-priority, company-wide goals and will influence the long-term success of the organization. More importantly, you will help build this business line from the ground up, requiring creativity, grit, influence, and an ability to navigate ambiguity.

Mid Market Account Executive II

Affirm
Remote
3 weeks ago
Develop a sales pipeline based on a defined territory, manage sales pipeline according to best practice (detailed account plans; SFDC hygiene). Drive new client acquisition, revenue and market share in the fashion industry to meet / exceed quota. Contribute to Affirm’s overall go-to-market strategy and direction. Help build out resources for team scale and efficiency. Help develop the sales culture and provide mentorship. Be a voice for Fashion inside Affirm.

Engineering Manager, Backend (Online Platforms)

Affirm
Remote
3 weeks ago
You will help us build easy-to-use systems and services that allow the rest of engineering to produce and deploy software that is scalable, reliable, instrumented and well tested. Our consistency, compliance and security requirements add to the challenge. These kinds of problems fascinate us and our Platform engineers work with all of our Engineering and Product teams to help the entire organization deliver quality products to our customers.

Engineering Manager, Backend (Online Platforms)

Affirm
Remote
3 weeks ago
Scaling a global infrastructure across multiple merchants, vendors and products is hard. On the Online Platform Engineering team at Affirm you will find an outstanding opportunity to demonstrate your leadership skills, while continuing to be technical and responsible for the design and long term roadmap for scalable services and storage systems that form the backbone of Engineering at Affirm! You will help us build easy-to-use systems and services that allow the rest of engineering to produce and deploy software that is scalable, reliable, instrumented and well tested. Our consistency, compliance and security requirements add to the challenge. These kinds of problems fascinate us and our Platform engineers work with all of our Engineering and Product teams to help the entire organization deliver quality products to our customers.

Staff Software Engineer, Backend (Online Frameworks & Storage)

Affirm
Remote
3 weeks ago
Design and build systems, services and tools to handle new Affirm products and business requirements that securely scale over millions of users and their transactions. Design frameworks and services which will be used by other engineering teams at Affirm to manage billions of dollars in loans and power customer experiences Build and scale our fast growing online services and offline data pipelines Build systems which help us in efficient underwriting and fighting fraud. Work with product managers, tech leads and other engineers to build Affirm products. Collaborate with other teams on security, reliability and automation.

Staff Software Engineer, Backend (Online Frameworks & Storage)

Affirm
Remote
3 weeks ago
Platform engineers are the backbone of the Engineering team. The team is responsible for building systems and services that allow the rest of engineering to produce and deploy software that is scalable, reliable, secure, correct, consistent, and well tested. Scaling a complex system shared across multiple merchants, vendors and products is hard. Our consistency and security requirements make scaling harder. Challenges like this fascinate us and the Platform engineering team works with all of our Engineering teams to find simple, consistent, clean and scalable solutions that work across the entire engineering organization.

Senior Software Engineer, Android

Affirm
Remote
3 weeks ago
Affirm is seeking a Software Engineer to join our Android team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust. 

Staff Software Engineer, Backend (Loans Platform)

Affirm
Remote
3 weeks ago
We are looking for an experienced Staff Software Engineer to help mentor and guide the Loans Platform team, which is responsible for Affirm’s core loan's product, as well as building new loan products. We are experiencing exponential growth for our core lending product, and we want you to guide the team to scale the product by 100x and beyond, and add new features to make our loans even more compelling and accessible to more consumers. Your leadership will play a key-role in helping the team supply impact to the growth of the company by launching new products.

Staff Software Engineer, Backend (Merchant API's)

Affirm
Remote
3 weeks ago
We are looking for a highly motivated staff software engineer to join us and help fulfill our vision. The work will be challenging due to the speed at which the market is growing, and the work involved will directly impact the growth trajectory of the merchant network.

Director, Compliance, Fair Lending & Regulatory Advisory

Affirm
Remote
3 weeks ago
We seek a Compliance Director to be responsible for the company’s Fair Lending program and coordinate compliance support for a number of areas impacting the product life cycle. The Compliance Director will own strategy and lead the enterprise compliance advisory framework for fair lending, ADA, servicing, complaints, collections, credit reporting and underwriting/pricing. This remote-first role will report to the VP, Consumer Compliance and manage a team of compliance advisors.

Strategic Brands Account Executive I

Affirm
Remote
3 weeks ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Affirm is the leading next-generation E-Commerce payments player in the U.S.. Affirm provides extra spending power and pay-over-time options to consumers shopping  online - positively impacting both the consumer

Staff Salesforce Software Engineer

Affirm
Remote
1 hour ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  The Agent Workflow Engineering team is responsible for building customer self-service features as well as agent-facing platforms that integrate with nearly every system across Affirm. We are committed to using

Equity Program Manager

Affirm
Remote
1 hour ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We are looking for an individual who has a strong passion to work in the Equity Team and has experience managing global equity plans for a growing company. This position will report to the Head of Equity

Staff Software Engineer, Backend (Loans Platform)

Affirm
Remote
1 day ago
We are looking for an experienced Staff Software Engineer to help mentor and guide the Loans Platform team, which is responsible for Affirm’s core loan's product, as well as building new loan products. We are experiencing exponential growth for our core lending product, and we want you to guide the team to scale the product by 100x and beyond, and add new features to make our loans even more compelling and accessible to more consumers. Your leadership will play a key-role in helping the team supply impact to the growth of the company by launching new products.

Senior Software Engineer, Backend (Payments)

Affirm
Remote
1 day ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We are looking for a Senior Software Engineer for our Payments team, which provides core money movement capabilities at Affirm. This is the team that talks about NACHA, bps, Durbin, rails, and routing while

Senior Software Engineer, Identity

Affirm
Remote
1 day ago
What You’ll Do Design and implement large scale and low latency services, elegant abstractions, shareable libraries, and robust APIs Look for ways to improve the end-to-end experience for developers working on our services Partner with internal engineering teams to develop consistent and scalable solutions in order to allow every one of our products to confidently know who it’s serving Collaborate with other product and fullstack engineering teams to help identify, remediate, and prevent issues & risk Extend our identity decisioning service to be more configurable, reliable, and performant Take an active role in mentoring junior engineers, and the processes that support team growth and efficiency

Staff Software Engineer, Backend (Loans Platform)

Affirm
Remote
2 days ago
The Loans Platform team is responsible for Affirm’s core loan's product, as well as building new loan products. We are experiencing exponential growth for our core lending product, and we want you to guide the team to scale the product by 100x and beyond, and add new features to make our loans even more compelling and accessible to more consumers. Your leadership will play a key-role in helping the team supply impact to the growth of the company by launching new products.

Senior Software Engineer, DevOps

Affirm
Remote
2 days ago
We are looking for a Senior DevOps Engineer who’s passionate about automation & security and has experience with scale to join our Platform Engineering team. Our mandate is to enable Affirm's Infrastructure to be highly resilient and fault tolerant, while maintaining our high SLA uptime expectations. Our work ranges from spinning up new microservices, scaling for the holiday season, working closely with the security team on managing infra level security, maintaining our observability infrastructure to helping with our deploy and rollback infrastructure.

Senior Staff Software Engineer, Backend (Compute)

Affirm
Remote
2 days ago
The Compute team builds the runtime platform, frameworks and infrastructure that engineers at Affirm rely on to launch, operate and deliver high quality consumer products and services spanning multiple merchants, b2c ecosystems, partners and vendors across the globe. The team is building powerful new features on top of Kubernetes and AWS that allow Affirm’s engineering teams to define, provision, test, deploy, manage and operate reliable, observable and secure services.  Such a platform will enable our teams to adapt to various technical and business challenges - from scaling for customers and merchants, expanding internationally, handling massive traffic surges, serving ML models, fighting fraud and more. The Compute team plays a crucial role in powering Affirm’s growth, by owning one of the most critical pieces in our technical infrastructure and by contributing significantly to our engineering goals around Availability, Observability, Developer Productivity and Cost.

Software Engineer, iOS

Affirm
Remote
2 days ago
Affirm is seeking a Senior Software Engineer to join our iOS team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.

Senior Software Engineer, DevOps

Affirm
Remote
2 days ago
We are looking for a Senior DevOps Engineer who’s passionate about automation & security and has experience with scale to join our Platform Engineering team. Our mandate is to enable Affirm's Infrastructure to be highly resilient and fault tolerant, while maintaining our high SLA uptime expectations. Our work ranges from spinning up new microservices, scaling for the holiday season, working closely with the security team on managing infra level security, maintaining our observability infrastructure to helping with our deploy and rollback infrastructure.

Lead Product Manager, Consumer

Affirm
Remote
3 days ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  We are looking for a user-centric Product Manager who is passionate about developing honest and transparent financial products that improve lives. Whether that’s helping users pay for the things they love

Senior Software Engineer, Backend (Fraud Investigations)

Affirm
Remote
4 days ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.  Our Fraud Engineering team’s mission is to protect both consumers and our business by preventing fraud at the point of purchase, uncovering fraud that has occurred, and mitigating its impact.  Our Fraud