Backend Software Engineer - Customer Obsession

| San Francisco, CA
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About the Team
Product teams at Uber create the vision for the future of urban mobility: deeply understanding our customers to solve their transportation needs with innovative technology. Data underpins our products, enabling intelligent decision making and improved user experiences. Leveraging the latest ML, Big Data, data visualization, and NLP technologies, the Product Platform team works at the intersection of engineering and data science to enhance our services and deliver actionable insights.
About the Role
As a Backend Software Engineer at Customer Obsession team at Uber, you will architect highly-performant, reliable, scalable applications used by millions of external customers every day. During the Covid19 situation, we have accelerated to build a complete virtual support experience for our customers building Chat, Video products for end consumers and building Help Center experiences with automation workflows. You will have an outstanding opportunity to build a premier and first of its kind support experience for our users. You will work closely with our internal stakeholders across all lines of business - Rides, Eats, Freight, etc. - to build and match customers with the best care channels (phone, chat, video) for their specific needs. At Uber, we have a high bar for quality & efficiency - you will collaborate closely with Product Managers and Business Operations teams to build for scale, yet solutions focused on providing delightful customer experiences. The team is focused on high business impact, where every product we ship is measured and tracked with cost savings and/or efficiency improvement.
What You'll Do
• Your technical expertise will have a direct impact on hundreds of millions of daily customer interactions• Own end to end delivery of features across Uber's entire technical stack• Adapt to meet the needs of our massive growth and rapidly evolving systems.• Write maintainable and extensible code with high quality tests and documentation.
Basic Qualifications
• BS/MS in Computer Science or related field required• 2+ years backend development experience.• Experience implementing complex projects with multiple dependencies• Experience with Node.js, Java, Go, or other backend technologies
Preferred Qualifications
• Extensive Go experience
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

More Information on Uber
Uber operates in the 3PL: Third Party Logistics industry. The company is located in San Francisco, CA, New York City, NY, Chicago, IL and Seattle, WA. Uber was founded in 2009. It has 21000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and OKR operational model. To see all 65 open jobs at Uber, click here.
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