Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, the leader in conversational AI, is hiring a Backend Engineer (Media Engineer) with Telephony, VoiP, Video, WebRT experience to join the Next Generation Platform team that will design, build and deliver a comprehensive portfolio of real time AI services and tools to delight our customers and to boost the productivity of our engineers.

As part of the team, you will design, implement and scale a massive set of realtime media services. You will help design the integration of our AI services with the major on-prem and cloud-based contact centers (Five9, Genesys, Avaya, Cisco, Twilio, Amazon and more), meeting platforms (Zoom, WebEx, Microsoft Teams) and many other audio/video solutions.

In this role, you will mentor, coach and inspire many engineers across multiple teams and functions. You will help the entire company to set the engineering culture and vision through thought leadership, inspiring examples, critical thinking, kindness and creativity.

Who You Are:

•  Proven track record of success leading complex cloud-hybrid environment
• Strong sense of Being an Owner, Wearing the Customer’s Shoes, with the ability to Empower Others demonstrated through clear communication and collaboration
• Operational experience in complex distributed and real-time systems, with focus on real time protocols like SIP, RTP and WebRTC
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operation

Must have Skills:

• 5+ years of software development experience with cloud application development
• Knowledge of architectural patterns and archetypes for building distributed and federated micro-services Mastering SIP, RTP, WebRTC, streaming media or real-time communication protocols
• Mastering at least one of these platforms: GoLang, Python or Java
• Familiarity with Kubernetes, Kafka, MongoDB and ClickHouse
• Bachelor degree in Engineering, Computer Science or equivalent experience
• The ability to lead, partner, and collaborate cross functionally across an engineering organization

Nice to Have Skills:

• Experience in Speech technologies
• Experience with AI infrastructures and technologies

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com