Backend Engineer II - Customer Platform at Uber (San Francisco, CA)

| San Francisco, CA
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About the Team
Customer Platform (User Platform) provides ability to model, serve, manage ALL customer related entities: riders, drivers, partners, eaters, shippers, cars, trucks, vehicles, etc. We manage retail as well as business customers.
We enable Uber's business growth and ongoing operations by providing a highly available, compliant Customer Platform. This platform serves as a canonical source of truth for ALL of Uber's customers data.
We operate and manage the highest scale services at Uber (~600K QPS), while providing end to end user lifecycle management: from signups and onboarding, to core trip flow and beyond. All of this with the goal of building a 360 degree User view that can be served from a centralized platform.
About the Role
The Customer Platform team is seeking a Software Engineer with experience building high scale services and user personalization platforms, as well as experience working with big data. As a Software Engineer on the Customer Platform team, you'll be responsible for design and development of key pieces of the next-gen user platform. This platform will track the end-to-end lifecycle and journey of the user to build a unified, comprehensive 360 degree view - used for driving contextual experiences, personalization, and cross-selling of different products.
What You'll Do
• Solve challenging distributed systems problems around scalability, reliability, low latency, active-active, high-availability with the largest-scale services at Uber• Develop high quality software to build out a new user platform to do end-end User life cycle management with other capabilities like security, authorization, auditing, searching, compliance, eventing for all Uber users in a safe, reliable and controlled manner.• Develop systems and software to standardize the company on one definition of a user that can have several product-facing roles: rider, driver, partner, eater, biker, business, employee.• Build out a single, unified, comprehensive view of our customers called "Customer 360" by tracking and analyzing their activity, enabling teams to make smart inferences about user behavior and enable wide-spread personalization and cross-selling of Uber products• Collaborate with other engineering & business teams to execute against the roadmap
Basic Qualifications
• Bachelor's degree in Computer Science or related technical field or equivalent practical experience• Experience coding using general purpose programming language (eg. C/C++, Java, Python, Go, C, or Javascript)
Preferred Qualifications
• At least two (2) years of software engineering experience
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

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