We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

The systems engineer will work with other team members to help deploy technology solutions to assist Hyatt in building a scalable, supportable, and modern solution for managing Mac, PC, and Mobile device across the entire enterprise. The role will be responsible for not only providing a strategic vision to leadership but building out the framework and documentation to those deployed technologies.

• Research, Recommend, Evaluate, and implement new technologies to support future IT initiatives

• Engage and work side by side with Engineers, Analysts, Service Desk, and IT Managers proving services including OS Imaging, Software Packaging and Deployment

• Interact with and provide direction and documentation to L2 support, vendors, and contractors

• Manage ServiceNow ticketing queue for systems team. This responsibility includes handling escalations from Service Desk, IT Managers, and other colleagues in the organization.

• Perform security procedures and follow policies to ensure compliance with regulatory and legal policies

• Assist with management of Windows servers ranging from Windows 2012R2 to Windows 2019

• Development of automation scripts using PowerShell for the purpose of automating routine or manual tasks

• Demonstrate a commitment to Hyatt core values

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Experience

• Minimum 2 years’ experience supporting Windows, Mac, and Mobile devices in an enterprise environment

• Minimum 1 year of experience with the latest Mac, and Windows operating systems

• Demonstrated experience participating in incident, problem, and change control processes

• Strong analytical and problem-solving skills

Education

• Bachelor’s degree in information technology or equivalent work experience.

Certificates, Licenses, Registrations

• Microsoft or Apple certifications are preferred but not required.

Computer Skills Needed to Perform this Job

• Working knowledge of Windows 10 and Mac OS Desktop Operating System.

• Experience with Intune, JAMF, SCCM, or another device management platform

• Experience with Microsoft PowerShell preferred

• Basic knowledge of Active Directory, and Networking (DHCP, DNS)

• Experience working with ServiceNow or other enterprise ticketing solution

Additional Comments and Requirements

• Ability to work in self-motivated environment with minimal supervision

• Strong written and verbal communication skills