Job Description Job Description
This position is for CT Finance Risk Data and Controls Ref Data Party Reference Data team. In this role, you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. This Site Reliability Engineer role will build and implement creative solutions to operations problems, including optimizing existing systems and building infrastructure. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally - and to grow your career in any direction you choose.
Responsibilities and Deliverables:
Specific responsibilities for this position include:

• Manage Production - Application & Infrastructure
• Responsible for triaging and escalating any production issue affecting outages per procedures.
• Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems.
• Troubleshoots priority incidents, facilitates blameless post-mortems, and supports solutions for closure
• Identify and enact process and technical improvements including automation
• Applies analytics on past data, like incidents and usage patterns for predicting issues and takes proactive actions
• Defines and drives adoption of end to end application or service monitoring incorporating noiseless alerting with proper telemetry
• Ready to work in NA hours, and also provide weekend coverage on rotational basis.
• Contribute to the success of SRE and DevOps

Qualifications and Technical Requirements:
This role requires a wide variety of strengths and capabilities, including:

• Multiple years of industry experience is required within Production Support, DevOps, or Site Reliability Engineering
• Degree in Computer Science or related technical field involving or equivalent practical experience.
• Skills required: Unix/Linux, Sybase/Oracle SQL, Shell Scripting, Python
• Experience in Monitoring tools like ITRS Geneos, AppDynamics, Splunk and Grafana
• Experience in supporting Web based applications (WebSphere, Apache Tomcat).
• Experience with CTRL-M/CA Autosys scheduler, and knowledge on any ETL tool like Pentaho
• Experience in Agile development methodologies and tools including Jira and BitBucket
• Experience with Cloud Infrastructure on AWS, GCP, or Azure
• Working knowledge in one or more general purpose programming languages (Java), plus an interest in learning other coding languages and skills as needed
• Understanding of source control techniques and/or familiar with GIT
• Understanding in managing operations leveraging key event streaming, messaging, and MQ/Kafka, RDS, etc.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.