What does a great Application Operations Engineer do?

The Application Operations Engineer will provide technical product support by diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues and restore the client/customer to fully functioning status, while strengthening the client relationship. This position requires a versatile, highly motivated individual capable of supplying frontline technical and operational support to our Clients and their Customers, as well as internal Development, Implementation, Treasury and Accounting teams. As a vital part of the IT Application Operations team, this position involves working on complex systems and providing general technology support services, ensuring overall customer satisfaction, and full completion/resolution of support tasks. This position requires a high degree of organization and attention to risk, detail, and quality.

As a Application Operations Engineer, you can look forward to:

• Serving as a technical resource on the Application Operations Team
• Working closely with the internal Technical Services Teams as well as the Product Development organization to ensure that ongoing improvements are understood and prioritized correctly
• Meeting with a client's technical team to explain our architecture and flow of the application processes and transactions and the benefit that it brings to the client and their customers
• Participating in continuous improvement efforts
• Staying current on vendors' best security practices in relation to organizational requirements
• Maintaining current knowledge of relevant technologies as assigned
• Providing timely updates to Client Requests and Incidents via Service Now
• Participating in weekly Operational and Technical reviews
• Participating in on call rotations
• Working in a team environment as well as independently and within an Agile methodology

Basic Qualifications for Consideration:

• High School Diploma required. Associate's Degree in a Computer Science or related technical discipline preferred; or the equivalent combination of education; technical certifications or training; or work experience.
• 2-5+ years of work-related experience
• Understanding of the necessity and value of accuracy and attention to detail
• This position requires a strong technical background in industry standard monitoring technologies, with the proven capability to implement and support complex environments
• Must exhibit good time management skills; independent decision-making capability; focus on customer service
• Excellent people and communication skills
• Experience operating and supporting critical business applications
• Strong troubleshooting and problem-solving skills to identify and resolve application issues
• Strong communication, coordination, assertiveness, and comfort leading and driving results
• Ability to make quick critical decisions to manage production incidents

Technical Requirements

• Knowledge of UNIX, Linux, or Windows operating systems and architecture
• Knowledge of MSMQ, IBMMQ, or ESB
• Knowledge of .Net, C#, or Java
• IT Service Management process skills
• Project Management and Troubleshooting skills
• Change Management Process skills
• Experience with Service Now for Incident, Case, Problem and Change Management (or similar technologies)
• Experience supporting web technologies
• Experience supporting Autosys, CAWA, or similar scheduling tools

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado