Engagement Manager

JOB ROLE: Engagement Manager

LOCATION: Atlanta office - Hybrid working model, attendance in the office is expected at least 3 days a week.

REPORTING TO: Consulting Lead & Performance Manager

The world of payments is going through the most thrilling transformation imaginable. Volumes are growing, payment options are expanding, and complexity is intensifying. Retailers are at the epicenter of these changes, and it is CMSPI’s mission to revolutionize payments for merchants and retailers worldwide. We are a hyper-growth company and the go-to payments advisor for Global 500 merchants, driving big cost savings, huge sales growth, and enhanced strategies. CMSPI is at the forefront of transforming the payments industry, and as an Engagement Manager, you'll be at the heart of this exciting journey.

We are seeking a commercially focused, client facing Engagement Manager to own and deliver value to merchants by understanding their goals and using the CMSPI Method to help them achieve their goals. 

Role Overview

The CMSPI Method combines billions of transaction data points, impactful analytics, payments expertise, and industry and regulatory insights to identify and quantify opportunities that drive measurable results. Engagement Managers own the lifecycle of merchants within CMSPI, including initial discovery, ongoing opportunity identification, project governance, expectation management, and overall relationship management and growth.  Success for an Engagement Manager is measured on the ongoing value delivered to merchants and their overall satisfaction with CMSPI’s services. 

The key focus areas include:

• Manage a portfolio of enterprise merchant accounts, with responsibility for building and maintaining relationships and managing expectations 
• Lead discussions on commercial optimization opportunities and improvements to merchant payments arrangements 
• Deliver a meaningful impact on clients and their partners, with the ability to influence key stakeholders to make positive business decisions on an ongoing basis.
• Be accountable for key revenue and project milestones – owning revenue targets, working with Finance to manage revenue risks and opportunities, updating weekly forecasting reports.
• Display excellent engagement management skills to be a key merchant advocate internally so we deliver high quality work on time and to budget.  
• Show proficiency in delivering accurate written documentation, with responsibility for assessing pricing contracts and SLA’s for CMSPI and its merchants where relevant.
• Demonstrate a tolerance for ambiguity, and embrace the unknown, while showing an ability to flex your delivery style to meet various internal and external stakeholder needs.
• Maintain and enhance knowledge across each of the industries where CMSPI operates, with specific attention to the industries represented by your portfolio.  This includes CMSPI’s core product offerings as well as newer areas of opportunity, proactively sharing insights with other team members.
• Work closely with the Director of People Performance to ensure the accurate resourcing and coordination of projects to ensure effective delivery of engagements, all deadlines are met, and the team are fully supported in wider development. 
• Represent the CMSPI brand with authenticity, professionalism, and integrity.

You are a great match if you...

• Have a Bachelor's degree in Economics, Sciences, Mathematics, Business Administration, Finance, or related. Graduate degree is a plus. 
• Have a minimum of 5 years of professional experience in consulting, customer success or account management of enterprise-level clients.
• Willingness to travel to client and company meetings as required.
• Advanced competency with Microsoft Office tools.  Knowledge of analytics tools, such as PowerBI and advanced use of Excel is highly desirable. 
• Aspire to be trusted, respected, and liked by clients and coworkers.   
• Are ambitious, confident, and desire to have meaningful business engagements with some of the biggest brands in the world. 
• Are excited by challenging work and have the curiosity to learn and develop market-leading relationship management, negotiation, and commercial skills. 
• Are outgoing and proactive, comfortable with leading external merchant facing discussions, including, but not limited to, negotiations and stakeholder management.  
• Can make a positive impact during stakeholder meetings and influence decision making. 
• Have a strong ability to apply logic, creativity, and solid problem-solving techniques, and can manage multiple competing projects and priorities.
• Are interested in innovation and developments around CMSPI’s key differentiators – payments, consulting, market intelligence, and sophisticated data analytics. 

What we offer...

• Comprehensive, payments industry training by in-house and industry expert
• Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
• 100% healthcare coverage for employees and low-cost dental and vision options
• Health Savings Account, Flexible Savings Account, and Commuter Benefit options
• 401(k) retirement plan with company match up to 5% after 90 days of employment
• Annual company bonus plan based on company & individual performance
• Quarterly values award for all employees – with a financial prize
• Regular companywide socials and team building events
• 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season