Summary
本ポジションについてGuidewire Japan のプロフェッショナルサービス部門では、エンゲージメントマネージャーを募集しています。本ポジションは、お客様とのエンゲージメントを開始から最後まで主導し、お客様の目標とプロジェクト成果の整合性を担保することです。エンゲージメントマネージャーは、お客様と社内デリバリチーム間の主要な連絡窓口となり、戦略的なビジョンと日々の業務遂行とのバランスを取ります。お客様、プロジェクトマネージャー、コンサルタント、その他の関係者と密に連携し、高品質なデリバリ、お客様満足度の向上、そして長期的な関係構築を実現します。優れた組織力、深い業界知識、そして複雑なデリバリ環境を巧みに乗り切る能力を備えた、優れたリーダーを求めています。
We are seeking an Engagement Manager to join our Professional Services team in Japan. This role is responsible for leading client engagements from initiation through successful delivery, ensuring alignment between client goals and project outcomes. The Engagement Manager serves as the primary point of contact for both the client and internal delivery teams, balancing strategic vision with day-to-day execution. You will be working closely with customers, project managers, consultants, and other stakeholders to ensure high-quality delivery, customer satisfaction, and long-term relationship growth. The ideal candidate is an accomplished leader with strong organizational skills, deep industry knowledge, and the ability to navigate complex delivery environments.
Job Description
業務内容
● インセプション（要件定義）とデリバリの主導 – インセプションが成功するように、インセプションの計画策定や手配を行い、これを主導することで、プロジェクトが強固な基盤のもとに開始されるようにします。
● 戦略的監督の実施 – 全体像を明確に把握し、課題を予測し、リスクを軽減します。また、イベントやタスクを適切に優先順位付け、それらの概要をお客様に明確に伝えます。
● プロフェッショナルサービス業務の契約締結 – お客様の目標を理解し、Guidewire プロフェッショナルサービス部門のコンサルタントがそれらの目標達成にどのように貢献できるかを提案します。
● 関係の構築と管理 – お客様のステークホルダーと強固な関係を構築、維持、管理します。
● 要員とステークホルダーの調整 – デリバリのマイルストーンを達成するために、社内外のすべての要員、パートナー、ステークホルダーを管理し、連携を図ります。
● コミュニケーションと合意形成の促進 – 社内チーム間およびお客様との効果的なコミュニケーションを通じて、連携を促進し、対立を解決します。
● 業界および技術に関する専門知識の活用 – 保険業界での経験とビジネスおよび技術環境に関する知識を活かし、デリバリに関する意思決定を導きます。
● 人材の指導と育成 – デリバリプロセスと Guidewire のメソドロジーについて、フィールドコンサルタントを指導し、継続的な改善を促進します。
必須要件
● 複雑なエンタープライズソフトウェアプロジェクトのエンドツーエンドのデリバリ管理の経験。保険または金融サービス業界が望ましい。
● 優れたプロジェクトリーダーシップスキル。インセプションフェーズとデリバリフェーズを効果的に組織、計画、実行する能力を含む。
● 優れたコミュニケーションスキル。上級管理職を巻き込み、多様なチーム間で合意形成を図る能力。
● 変化の速い環境において、複数のステークホルダーと競合する優先事項を管理できる能力。
● プロジェクト目標達成のために、様々な部門から成るチームや要員を調整した経験。
● エンタープライズソフトウェアの実装における、業務面と技術面からの深い理解。
● お客様の上級管理職や Guidewire のリーダーシップとコミュニケーションをとるための、流暢な日本語とビジネスレベルの英語力。
望ましい資格
● Guidewire 製品または類似の保険基幹システムの使用経験。
● 損害保険業務またはコンサルティングの経験。
● アジャイルのデリバリメソドロジーとベストプラクティスに関する知識。
● 多国籍環境での業務経験、およびオフショア／ニアショアのデリバリチームの管理経験。
Key Responsibilities
● Lead Inception and Delivery – Plan, organize, and lead inception engagements to successful completion, ensuring projects start on a solid foundation.
● Maintain Strategic Oversight – Keep a clear view of the big picture to anticipate challenges, mitigate risks, and ensure delivery success with reasonable prioritization of events/tasks and clear messaging of those pictures to clients
● Sell Professional Services - Understand customers' goals and offer what consultants of Guidewire Professional Services would help to achieve those objectives.
● Build and Manage Relationships – Develop, maintain, and manage strong relationships with customer stakeholders at the appropriate levels.
● Coordinate Resources and Stakeholders – Manage and align all internal and external resources, partners, and stakeholders to achieve delivery milestones.
● Facilitate Communication and Consensus – Communicate effectively across internal teams and with the customer to drive alignment and resolve conflicts.
● Apply Industry and Technical Expertise – Leverage your insurance industry experience and understanding of business and technical environments to guide delivery decisions.
● Mentor and Develop Talent – Proactively mentor field consultants on delivery processes and Guidewire methodology, fostering continuous improvement.
Required Qualifications
● Proven experience in managing end-to-end delivery of complex enterprise software projects, ideally within the insurance or financial services industry.
● Strong project leadership skills, including the ability to organize, plan, and execute inception and delivery phases effectively.
● Exceptional communication skills, with the ability to engage senior executives and drive consensus across diverse teams.
● Demonstrated ability to manage multiple stakeholders and competing priorities in a fast-paced environment.
● Experience in coordinating cross-functional teams and aligning resources to meet project objectives.
● Solid understanding of both business and technical aspects of enterprise software implementations.
● Fluency in Japanese and business-level English to communicate with clients’ GM or upper layer people, and with Guidewire leadership
Preferred Qualifications
● Experience with Guidewire products or similar insurance core systems.
● Background in P&C insurance operations or consulting.
● Familiarity with Agile delivery methodologies and best practices.
● Experience working in multinational environments and managing offshore/nearshore delivery teams.
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About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Top Skills
What We Do
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Why Work With Us
We're focused on each and every employees' personal and professional development, and offer internal career mobility programs and growth opportunities that make Guidewire unique. Other perks like generous PTO, flexible working, our Guidewire Gives Back charitabeland our "Work From Almost Anywhere" program support our employees' work-life balance
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