Description
Hybrid: This position does not require an employee to be on a full-time basis (3 times a week)
What You'll Do (Responsibilities):
The candidate will act as one of the principal contacts externally to Public Safety associations and agencies for the purpose of emergency related database development and maintenance, education, problem resolution and general relationship building. The benefits of these relationships are establishing OnStar's operational efficiencies in supporting emergency calls, new technologies, and creating our GM and OnStar brand equity in South America. The candidate will also support operational process/procedure development and serve as a regional public safety subject matter expert, as appropriate.
The candidate will:
- Become a subject matter expert on the OnStar business model and have an effective understanding of OnStar's Emergency and Security services, technologies, and GM's global ethics and security policies.
- Lead a regional effort to develop a public safety and commercial database of jurisdictional boundaries and contact information for use by OnStar.
- Establish strategic relationships with appropriate emergency communication centers, law enforcement, emergency medical and fire service agencies in where services are available in the region.
- As appropriate, establish relationships with the commercial counterparts to these agencies to understand alternative service delivery options and protocols.
- Coordinate and confirm the accuracy of translation/localization of public safety marketing materials and correspondence to the regional languages.
- Coordinate and manage participation in appropriate conferences, seminars, meetings and other gatherings. Work with marketing and finance representatives to ensure that all appropriate arrangements are in place to support OnStar's participation.
- Address questions and concerns from internal and external sources regarding public safety matters.
- Support accurate, timely and adequate communication between OnStar and our emergency services partners, acting as an ambassador for the company.
- Create annual recommended outreach plans and budget to further foster relationships.
- Follow up and work with appropriate cross functional teams within OnStar to ensure that our performance and interface with these agencies follow adopted policies and processes.
- Communicate progress and changes with these relationships to all relevant parties.
- Support the development and implementation of new products/services/technologies offered by OnStar, including data sharing, Emergency Medical Dispatch, and other enhanced programs introduced by acting as a regional SME offering public safety viewpoints and impacts.
- Align best practices from North American to the public safety strategy for the region.
- Interface with the regional call center on emergency services related incidents impacting emergency response.
- Interface with regional GM Policy representative and other cross-functional teams.
Soft Skills:
- Strong presentation skills
- Well-organized with an eye for detail
- Well-developed oral and written communications skills
- Strong interpersonal skills, a positive and self-confident personality, professional bearing
- Good practical judgment
- Self-initiative to stay on top of issues
- Capability to make decisions and demonstrate leadership to resolve issues
- Ability to operate in a fluid and semi-independent environment
Additional Description
Your Skills & Abilities (Required Qualifications):
- Bachelor's Degree completed
- Extensive familiarity with regional public safety industry, including standard operating procedures, culture, publications, and supporting public safety associations
- Ability to conduct business in written and spoken English
- Flexibility for significant local and international travel 50-60%
What Can Give You A Competitive Edge (Preference Qualifications):
- Proficiency with Microsoft Office products (outlook, Word, PowerPoint, Excel, Teams)
- Experience with emergency services professional
- Experience in a training environment
- Spanish and Portuguese knowledge.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Non-Discrimination and Equal Employment Opportunities (U.S.)
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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
Accommodations (U.S. and Canada)
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What the Team is Saying
What We Do
At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.
Why Work With Us
At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.
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Employees engage in a combination of remote and on-site work.
Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.
