EMEA Technology Director

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The New Balance EMEA Tech Team is responsible for driving the delivery of technology initiatives for the region, partnering closely with the regional business, our global technology, and DTC teams, alongside our delivery center in India to deliver best-in-class technology products & capabilities in support of our fast-growing region. As we accelerate our global digital transformation, we are seeking a Technology Director to lead our EMEA team!

This role reports to the Head of International Technology and works closely with the NB technology teams across the region and the globe as well as critical regional and functional business partners across Operations & Logistics, Manufacturing, Finance, DTC, and Strategy, among others.

This role is office-based and open to either our Warrington, UK or Amsterdam office, and requires travel across the region to visit countries, Regional HQs, DCs, Factory, Retail Stores, industry events and other related events as required – 40-50% of travel will be needed at throughout the year.

MAJOR ACCOUNTABILITIES:

​Strategic Leadership:

• Set a clear vision and inspire teams to achieve ambitious goals, cultivating a high-performance, inclusive culture.

• Develop and implement IT strategies aligned with New Balance’s global and regional business goals.

• Stay ahead of technology trends, identifying innovations that enhance user experience and drive business performance.

• Execute digital transformation initiatives to improve operational efficiency and customer engagement.

• Serve as a role model, mentor, and coach, actively developing future leaders within the organization.

Change Leadership:

• Champion transformation initiatives, managing organizational resistance and fostering a culture that embraces innovation and continuous improvement.

• Drive adoption of new technologies and business processes, ensuring successful implementation and sustained change.

• Demonstrate agility and adaptability in aligning regional and global priorities

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Team Building & Bench Strength:

• Build and sustain a strong talent pipeline by identifying, developing, and retaining high-potential team members.

• Implement succession planning and career development programs to ensure organizational resilience and bench strength.

Stakeholder Management:

• Proactively engage and influence a diverse set of stakeholders, balancing competing priorities and building consensus across functions and geographies.

• Establish and maintain strong relationships with key stakeholders, including regional business leaders, external partners, and global technology leaders.

• Communicate effectively with global headquarters regarding regional operations, financial performance, and technology initiatives.

• Function as a business partner and trusted advisor to the Regional Business leadership team.

• Thrive in a matrix-led organization by collaborating across multiple reporting lines, navigating ambiguity, and influencing outcomes without direct authority.

• Work effectively with peers responsible for Infrastructure, DTC, and global technology product organizations.

• Partner with global technology leaders to align and adopt enterprise solutions, supporting the rollout of the Global Technology stack to the region.

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Operational Management & Project Oversight

• Oversee day-to-day operations of the Technology Function, ensuring system reliability, security, and efficiency.

• Manage the Regional Technology budget, ensuring effective allocation of resources to meet current and future needs.

• Lead and manage large-scale technology projects, ensuring they meet performance metrics and are completed on time and within budget.

• Ensure compliance with local, state, and federal regulations, as well as global standards.

• Engage and motivate team members with effective communication, fostering a culture of innovation and continuous improvement.

REQUIREMENTS FOR SUCCESS:

• Bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required; an advanced degree is preferred.

• Proven experience in a senior IT leadership role, preferably within the region.

• Proficiency in English; additional regional languages are a plus.

• Demonstrated experience leading change and transformation in complex, matrix-led organizations.

• Strong understanding of emerging technologies and their application in a business context.

• Excellent leadership, communication, and project management skills.

• Proven ability to build and develop high-performing teams, with a focus on talent pipeline and succession planning.

• Relationship-oriented, with strong stakeholder management and influencing skills.

• Experience with digital transformation, ERP (D365 preferred), Retail and e-commerce platforms in our industry are strongly desired.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Willingness to travel across the region as required (40–50%) and ability to work in-office (hybrid).

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.