Dispatcher III

Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The Dispatcher as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform, One. A dispatcher is responsible to review and qualify submitted work orders and determine appropriate affiliates based on work order scope, priority, and business rules. A Dispatcher III is high level contributor and communicates on the phone and electronically with clients and vendors to ensure all maintenance services are completed in an effective and efficient manner. Dispatcher III also provides additional support to the newer team members and assists with more complex work orders including but not limited to escalations.  

What You'll Do:

• ·Develop and maintain positive client and vendor relations
• ·Respond to call and email requests for services from vendors and customers
• ·Qualify and ensure work orders are created correctly and then determine appropriate affiliate based on the scope of work order
• ·Call vendors as needed to get work orders accepted based on scope, SLAs, and client requirements
• ·Follow dispatch policies and procedures
• ·Manage real-time inquires while keeping track of and responding to commitments
• ·Escalate all disputes, client/vendor concerns in a timely manner
• ·Enter information into our database and ensure consistency and accuracy
• ·Demonstrate professionalism and effectiveness when communicating with internal and external customers 
• ·Shift flexibility may be required
• ·Foster a positive team environment
• ·Ensure confidentiality and accuracy of internal and external data
• ·Perform ad-hoc projects and other duties as assigned

Role Specific Skills:

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
• Organizational or Project Management skills preferred
• Candidates with a growth mindset highly encouraged

You Should Have:

• High school diploma required
• High scorecard rating and manager recommendation is required
• Undergraduate degree / internship preferred
• Intellectual agility and adaptability preferred

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you’ll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.