Director, Project Management Office (PMO)

Reporting to the Chief Information Technology and Cybersecurity Officer, the PMO Director is responsible for overseeing the Project Management Office (PMO) and ensuring the successful execution of projects across the organization. This role entails managing a team of project managers responsible for project portfolio management, program and project scoping, risk management, planning, resourcing, tracking, control, and reporting as well as process and tools development.

The Director, PMO is also responsible for organizing and facilitating certain cross-department activities across the company that are not directly related to projects, such as maintaining the agendas and convening governance meetings etc.The PMO Director will collaborate with various departments to align project goals with the company's strategic objectives, corporate planning and risk management.

Key Responsibilities

Strategic Planning and Governance:

• Develop and implement PMO processes, policies, and methodologies for the organization.
• Define project management standards and best practices.
• Ensure alignment of projects with organizational goals.
• Develop and update the corporate roadmap.
• Participate to the design and optimization of meetings and committees.
• Design reporting mechanisms such as reports, dashboards, and action lists.
• Educate the team on the governance framework and its benefits.

Stakeholder Management:

• Communicate with senior management and stakeholders about project status and performance.
• Facilitate collaboration between departments to achieve project goals.
• Address stakeholder concerns and ensure their requirements are met.

PMO Team Supervision:

• Manage the project management team, providing continuous guidance and support.
• Conduct training and development for project managers.

Project Oversight:

• Oversee the portfolio of projects, ensuring they meet quality standards.
• Coordinate approval and project gating process.
• Monitor projects progress and performance.
• Manage project risks and issues, implementing mitigation strategies.

Continuous Improvement:

• Identify opportunities for process improvements.
• Implement changes to enhance efficiency and effectiveness.
• Manage and archive project documentation for future reference and learning.
• Coordinate workshops and meetings to discuss process evolution.
• Provide operational expertise and ensure cross-organization collaboration.
• Define templates and documentation guidelines for storing processes.

Yearly Planning Process:

• In collaboration with stakeholders, coordinate the annual planning process.
• Define templates for business units to create their yearly plans and capacity planning.
• Host alignment sessions for business units to share their plans.

Financial and Resource Management Support:

• Collaborate with Business Owners, Finances and Talent Management to allocate resources across projects based on priorities and schedules.
• Sync with PMs to gather major risks from all projects.
• Present risks for discussion across different governance forums.
• Support Finance to ensure that projects are delivered within financial constraints.
• Report on projects financial performance and ROI.

Assume any related responsibilities.

COMPETENCY PROFILE AND MINIMUM REQUIREMENTS

Education/Experience/Certification 

• Bachelor's degree in Business, Project Management, or a related field. A Master's degree, MBA and/or PMP certification is preferred.
• Minimum of a 15 years in project management, with at least 3 years in a leadership role.
• Experience in the telecommunication industry is a significant asset.

Other qualifications

• Proficiency in project management software and tools in Microsoft Office Suite. 

Competencies and skills

• Expertise in process development and optimization.
• Ability to manage risks and align projects with strategic goals.
• • Ability to manage multiple projects simultaneously.

Possess the following professional skills: 

• Customer focus. 
• Effective communication. 
• Value creation and innovation.
• Learning spirit. 
• Business acumen. 
• Teamwork and collaboration. 
• Ability to mitigate organizational and IT security risks. 
• Rigor and planning. 
• Analytical skills and attention to detail.
• Team management. 
• Leading through changes and uncertainty.
• Inclusive and empathetic leadership. 
• Talent development.