Director of Product Strategy and Operations

The Director of Product Strategy and Operations plays a pivotal role in driving strategic planning, operational excellence, and cross-functional collaboration for the Product and Engineering teams. This position acts as a trusted advisor to the CPO and CTO, ensuring alignment across teams, streamlining operations, and advancing strategic priorities to accelerate the impact of the organization.

What your day could consist of:

• Collaborating with the CPO to define and communicate the strategic vision for Product and Engineering.
• Leading the annual and quarterly strategic planning processes, ensuring clear alignment with company-wide objectives.
• Developing frameworks to evaluate opportunities and support decision-making at the executive level.
• Building and refining operational processes that drive efficiency, transparency, and accountability across teams.
• Designing and managing systems for tracking and reporting on key performance indicators (KPIs) and strategic initiatives.
• Partnering with leaders to identify and resolve operational bottlenecks, improving overall team performance.
• Leading cross-functional initiatives and ensuring successful delivery of high-priority projects.
• Managing timelines, resources, and stakeholders to achieve project milestones.
• Acting as a liaison between Product, Engineering, and other departments to ensure seamless communication and alignment.
• Managing key stakeholder relationships to foster collaboration and drive shared outcomes.
• Providing data-driven insights and recommendations to the CPO to inform strategic decision-making.
• Synthesizing complex information into clear, actionable strategies and communications.
• Providing a holistic view of the organization’s operations to inform decision-making.
• Serving as a sounding board for ideas and challenges, offering thoughtful input and perspective.
• Assisting in shaping and communicating the vision and priorities of the Product and Engineering organizations.
• Developing communication strategies to ensure team alignment on vision, priorities, and updates.
• Championing organizational values and helping build a culture of innovation, collaboration, and accountability.
• Representing the CPO in meetings and communications as needed.

What is needed:

• 5-7+ years of experience in strategy, operations, or project management roles, ideally within product or engineering organizations.
• Strong analytical and problem-solving skills, with the ability to distill complex issues into actionable insights.
• Exceptional organizational and project management skills, with a track record of managing multiple priorities simultaneously.
• Proven ability to influence and collaborate across diverse teams and stakeholders.
• Outstanding written and verbal communication skills, with a knack for simplifying and clarifying complex ideas.
• Experience in high-growth or technology-focused companies is preferred.

Key Attributes:

• Strategic thinker who can also execute with precision.
• Highly adaptable and comfortable navigating ambiguity.
• A proactive self-starter with a strong sense of ownership.
• Relationship builder with high emotional intelligence.
• Passionate about empowering small businesses and aligning with the mission of the CPO.

About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. 

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. 

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm

-Open paid time off

-Generous 401(k) matching program with immediate vesting

-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend

-Access to professional development resources through LinkedIn Learning

-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.