Director, Product Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management
Overview
• Supports product management team efforts in developing strategic business plans and product roadmaps• Works with internal MasterCard teams to analyze internal and external stakeholder needs and issues• Provides input into profitability targets for different products• Communicates new information, industry trends and market insights to internal stakeholders• Tracks progress and reports on project plans for creation and implementation of new product features and enhancements• Supports development of internal knowledge documents such as case studies and industry best practices• Responsible for setting GTM strategies as it relates to customer accounts that are aligned with geography strategy sales goals to drive market share, volume and revenue growth• Leads and manages existing customer relationships, optimising GTM actions and working to identify opportunities and customer needs• Aligns with technical account management function to ensure client satisfaction with products• Partners with customers to deliver aligned solutions against the Network of Wallet roadmap and comprehensive consulting support• Supporting pipeline management at the account level
Responsibilities• Develop pipeline with account management teams to drive Network of Wallets product suite • Designs strategies, messaging and proposals for customers • Analyses the customer's business through profitability modelling financial forecasting and competitive analysis • Drives deliveries with key customer relationships • Partners with the customer to establish, execute and report progress against business plans • Negotiates and executes on the customer agreement process • Identifies and recommends products to enhance the customers' profitability • Helps identify and coach talent within the TAM and product organisations
Experiences• In depth experience executing and managing cross sales strategies for numerous complex or large accounts• Detailed knowledge of the MNO / Digital Wallet eco-system• Knowledge of Acceptance products• in depth experience in managing clients• Taken a lead role in a customer negotiations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.