Director, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world, as well as leads the modernization of the Wires infrastructure. As the Director, Data Innovation Governance and Service, you will be responsible for CIBC’s end-to end ownership of production support, payment settlement applications and associated application data governance, testing and innovation across the Enterprise, including CIBC Parent Bank and Bank USA. You will be responsible to support the standards and controls required to initiate and receive wire payments across the enterprise ensuring that there is end-to-end process resiliency, adherence to data quality processing requirements of the regulators in our various operating jurisdictions and supporting industry changes and resiliency. In addition, as the incumbent, you will be responsible for leading and executing the future operational framework and modernization of our internal processes to support implementation, people change management, industry change and standard application support and testing. You will drive to these standards and govern them through your internal processes and ensure we have action plans and programs in-place, including execution of these programs, while leading a high performing senior team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Demonstrated Payment Experience – As a Payments SME strong understanding of High Value Payments processing, SWIFT, ISO 20022, payment system transformation, AML/Sanctions, CIBC payment related systems , accounting and settlements and associated risks.

• Strategic Consulting: You leverage your comprehensive background in implementation and to provide leadership, specialized advice and integration support to key stakeholders and senior leaders across the enterprise. The team you lead will be expected to contribute to the Program Delivery operating model and testing/production support for enterprise-wide initiatives.

• Partnership and Collaboration: Work with partners and suppliers inside and outside of CIBC (e.g. SWIFT, Payments Canada, Correspondent Banks, etc.) to support payment products and to execute new initiatives. Act as a key liaison in obtaining agreement for new payment service plans across key CIBC stakeholders and rethinking the current legacy landscape. Seek input and buy-in from partners and develop ongoing relationships with partners. Identify, prioritize, and influence backlog items to improve the client experience by innovating our operational payment transformation and testing playbooks.

• Effective Delivery and Managing through Change: You have delivery experience in large, enterprise-wide transformational initiatives and knowledge of and experience with tools and techniques for planning, organizing, monitoring and controlling projects. You drive, manage and execute projects and initiatives in alignment business objectives through all channels while supporting the business goals, objectives and Key Performance Indicators (KPIs).

• Identifies Business-Building Opportunities: Monitor market environment (consumer, technology, payment networks/associations, new innovations, competition and government/regulatory agencies) to understand the impact on change. Assesses the long-term viability of identified opportunities to maintain or improve CIBC’s competitive position and risk posture. Ensure comprehensive competitive information on market penetration, product capabilities and initiatives is maintained. Build support across business units/segments/key functional areas for implementation of plans. Seek input and buy-in from partners and develops ongoing relationships with partners

• Leading and Mentoring – Support end-to-end operational support as a subject matter expert, and provide guidance to a diverse team of business, technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Who You Are

• You can demonstrate experience in strategizing, architecting, integrating and implementing initiatives in a large organization, with progressive levels of responsibility and proven experience with project implementation and change management

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Client Facing, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Technical Knowledge