Director, Offering Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Role

Are you a builder? Do you get excited by transforming a great idea into a tangible product that will improve the employee and customer experience? Do you also find yourself looking for better ways to do things, constantly asking "What if?" and "Why not?" Do you look for innovative ways to apply Artificial Intelligence (AI) and Agentic AI to solve complex network operational challenges?

We're looking for an Offer Manager to join our team and help us shape the future of our Network AIOps services portfolio and our culture.

What You'll Be Doing

This isn't your typical Offering Management role. We're a tight-knit team, and you'll be at the heart of our operations, taking the lead on Network AIOps initiatives that drive real change in network reliability and performance. You'll be the champion of our users (Network Operations and Engineering teams), identifying their needs and translating their pain points into creative, automated AI network solutions.

Here's a snapshot of the work you'll get involved with:

• You'll be a detective and a strategist: You'll dive deep into our network operations and service delivery to uncover hidden opportunities to apply AI for predictive network maintenance, fault isolation, and autonomous remediation. Your goal is to improve customer experience, drive revenue, and decrease costs by reducing Mean Time to Repair (MTTR).

• You'll be an AIOps workflow builder: You'll work directly with our engineering and development teams to build AI-driven network workflows with network automation at the core. You'll need to understand how to apply AI and Agentic AI to network data analysis, traffic pattern anomaly detection, and event correlation across multi-vendor network infrastructure.

• You'll be a storyteller and a translator: You'll take complex user research and workflows and then translate those insights into clear, actionable requirements for our development teams. You'll apply the Jobs to be Done framework to deliver complete network troubleshooting and operational tasks via our AI framework, ensuring a frictionless user experience for network operators.

• You'll be a change maker: You will play a key role in our cultural transformation. You'll work with internal clients to drive process excellence in network management and identify opportunities for improvement. You'll lead efforts focused on improving operational aspects like network quality, cycle time, cost, and overall performance through automation.

• You'll be a data-driven decision-maker: You'll design and implement metrics to measure the success of Network AIOps, from network data ingestion quality and ML model accuracy to user engagement and business impact (e.g., Alert Correlation Rate, reduction in P1 incidents, improved service availability). This is essential for ensuring our work delivers tangible value.

Key Responsibilities

• Network AIOps Strategy & Vision: Identify user problems in Network Operations to define the Network AIOps vision and strategy. You'll build and manage the AIOps platform roadmap, prioritizing releases based on customer needs and business objectives for network performance and reliability.

• Agile Product Development: Collaborate with engineering and development teams in an Agile environment. You'll actively participate in PI planning, Sprint Planning, and backlog grooming to ensure the team is always working on the highest-value initiatives aligned with our goals, specifically focusing on network telemetry pipelines and automation hooks.

• User Research & Data Analysis: Conduct user research and competitive analysis on the Network AIOps market (e.g., solutions for event correlation, root cause analysis, and network performance monitoring) to gather insights. You will design and track key metrics (e.g., Network MTTR, Alert Suppression Rate, Service Availability) to measure success.

• Business Acumen: Build compelling business cases for new AIOps investments, and work with marketing to develop the Network AIOps value proposition and competitive strategy, focusing on operational ROI from network efficiency.

• Process & Culture Change: You'll champion cultural transformation by implementing new processes and ways of working, using methodologies like Agile, Co-Creation, or Journey Mapping.

Where This Role Can Take You

We believe in continuous growth, both for our offerings and our people. This role is a fantastic launchpad for your career. You’ll gain a deep, holistic understanding of our business, from Network AIOps technical building blocks and service delivery operations to marketing and go-to-market strategy. Real life practical applications of AI, Agentic AI, and Network Automation will be your daily focus.

As you grow in this role, you could see yourself taking on leadership opportunities, mentoring junior offering managers, or specializing in a specific area like AIOps model optimization, network reliability engineering, or autonomous network strategy. Your experience here will prepare you for senior leadership positions within the company, empowering you to shape our strategic direction for years to come. We'll help you grow and achieve your career goals. This is more than just a job; it's a path forward.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Minimum of 5 years of experience with IT networking, Network Operations (NetOps), or Service Provider environments.

• Minimum of 5 years of experience with AIOps, AI/ML, or Network Automation (e.g., Ansible, Python scripting for network tasks) or has a degree in a relevant field.

• Minimum of 3 years of experience in Offer Management or Product Management, preferably managing Network Management or SaaS solutions.

• Minimum of 3 years of experience in Customer or User Research, focusing on Network Operator personas.

• Minimum of 3 years of experience in Agile development.

The compensation range for the position in the U.S. is -
$173,280 to $329,280 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$190,560 to $395,040 

Colorado: $173,280 to $329,280 

New York City: $207,840 to $395,040 

Washington: $190,560 to $362,160 

Washington DC:$190,560 to $362,160 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.