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Position Summary:
This position effectively solicits and becomes familiar with all accounts within the assigned market segments and/or geographic territory to drive group room nights for positive revenue impact. Builds relationships by delivering memorable experiences through specialized, personalized and preferential service. Meets and exceeds personal revenue targets.
Primary Duties and Responsibilities: includes but not limited to:
- Captures larger group business from assigned market segments and/or geographic territory to surpass revenue expectations of hotel and individual revenue goals
- Initiates and follows-up on assigned leads
- Maintains and participates in an active sales solicitation program including the use of Vidyard, and outside sales calls in market
- Monitors production of all top accounts and evaluates trends within assigned markets
- Meets and greets customers while they are in-house
- Participates in key industry organizations and client events and attends assigned trade shows
- Invites customers for entertainment and site inspection purposes
- Assists the Director of Convention Sales with training the sales personnel
- Maintains a business presence on Social Media Sites like LinkedIn, Facebook, Instagram including posting events that take place at Mohegan Sun
- Assists with reviewing contracts, pulling reports and comparing them to the department budget prior to being sent to the customer
Secondary Duties and Responsibilities:
- Keeps abreast of developments in the convention sales and service industry to maintain a competitive share
- Attends staff meetings and other meetings, as deemed necessary
- Adheres to all policies and procedures and is a Mohegan Sun Ambassador
- Works within the boundaries of the position
- Maintains confidentiality
- Remains visible in all related areas of operation
- Believes in and adheres to the Mohegan Sun Core Values and service standards
- Actively promotes the Spirit of Aquai
- Takes ownership of guest requests and issues and seeks assistance if outside the scope of the position
- Completes required paperwork and reports in a timely fashion
- Acts as a liaison with various departments and vendors
Minimum Education and Qualifications:
- Bachelors’ Degree in Hotel Administration, Marketing, Business, Finance or a related field
- Five years of experience in hotel sales including two years in a convention property with no less than 500 rooms
- Two years of experience in booking groups of 200 or more guestrooms on peak nights for multiple nights
- Experience in selling a property with a minimum of 50,000 square feet of convention/meeting space
- In lieu of a Degree and previously mentioned experience, at least ten to twelve years of applicable experience in hotel sales
Competencies: Incumbent will master the following competencies while in this position:
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills and the ability to delegate tasks
- Ability to comprehend complex verbal and written instructions
- Advanced negotiation and reasoning skills
- Ability to make sound judgment calls relating to employees and guests
- Capable of interacting with the public in a highly professional manner
- Proficiency with computer programs including LMS, Windows, Word, Excel, Cognos, Delphi, Meeting Matrix, Knowland and Passkey
- Understanding of revenue management and its utilization
- Ability to maintain composure in stressful or high pressure situations
- Maintains accurate records and files
- Ability to produce quality work under tight deadlines with high expectations
- Ability to adapt to new ideas and changes
- Ability to self motivate
- Ability to represent Mohegan Sun in a positive manner on and off property
- Knowledge of the property and product
- Ability to work well with others in a diverse environment
- Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Must complete the Core Manager Training course
- Knowledge of Mohegan Sun budget planning and analysis process and procedures
- Mohegan Sun CER and purchasing procedures
- Knowledge of Mohegan Sun Time & Attendance systems
- Knowledge of regulations that pertain to the Marketing division
- Safety and Fire Training
- SMART alcohol awareness
- Certified Meeting Professional (CMP) or working towards certification
Physical Demands and Work Environment:
- Office work environment
- Must be able to work in a casino environment with possible exposure to secondhand smoke
- Occasional travel may be required
- Must be able to sit, stand and walk for extended periods of time
- Must be able to work extended hours and days
- Carries an electronic device and responds to off-hours communications in order to provide 24/7 service
- Must be able to work various shifts and flexible hours, including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Top Skills
What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
