This is a critical leadership role responsible for driving growth across Western Union’s Digital business, contributing directly to the Digital P&L of a strategic Region.
The role will own and execute the digital strategy of the entire Region, driving revenue growth, customer acquisition, product adoption, and technology utilization across markets, while shaping and supporting the go-to-market strategy.
The role requires end-to-end ownership of the regional digital roadmap, including market penetration, monetization strategies, and digital solution deployment. This leader will operate at the intersection of strategic vision and operational execution, ensuring Western Union remains competitive in a rapidly evolving digital arena in the Region.
Key responsibilities.
- Digital Strategy Execution: Lead digital strategy development and execution, aligning cross-functional teams in a matrixed environment.
- Business Ownership & Commercial Growth: Drive digital revenue growth, customer acquisition, retention, and engagement across all channels.
- Digital Product Delivery & Enablement: Oversee product development, technology delivery, care operations, business case creation, and analytics, ensuring initiatives are localized and commercially viable. Initiative and solutions include wallets, online platforms, and APIs.
This role combines digital strategic insight and capabilities, operational rigor, and business development expertise, placing the Director at the heart of both strategic execution and growth enablement.
Digital Strategy Execution: Lead the translation of the global digital strategy into actionable regional plans, aligning cross-functional teams across a matrixed environment. Drive execution in partnership with local markets and central support functions to ensure strategic objectives are delivered effectively. Champion strategic partnerships and go-to-market strategies to maximize market impact.
Business Ownership & Commercial Growth: Own and Drive digital revenue growth, customer acquisition, retention, and engagement across all digital channels.
Digital Product Delivery & Enablement: Manage large-scale, high-priority digital initiatives, ensuring alignment, risk mitigation, and successful rollout across the Region.
Customer-Centric Innovation: Evolve and localize digital products to meet the specific needs and behaviors of customers in the region. Leverage data insights and market feedback to prioritize feature development and user experience.
Performance Monitoring & Reporting: Set KPIs and monitor progress across strategic digital initiatives. Drive accountability and results through structured follow-up and agile adaptation.
Estimated Job Posting End Date:
12-02-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
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Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
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