We are seeking a highly motivated and experienced Director, Digital Products & Programs to join our digital team. This is a people leader role that reports to the AVP, Digital Product Management. This role supports the digital advisor experience for Manulife Wealth, which includes a portfolio of public and authenticated websites and leadership of an advisor-facing digital program. You will drive product and program strategy and lead your team to solve interesting problems with a focus on value, viability, usability, and feasibility. The ideal candidate will have a strong background in digital product management, demonstrated experience leading high-performing teams, strong analytical and problem-solving skills, and the ability to influence and collaborate across all levels of the organization.
Position Responsibilities
- Own a digital portfolio of products and programs that support the advisor experience, with a focus on driving strong business outcomes and high-quality experiences
- Lead and develop a high-performing team of direct reports, providing mentorship, coaching, and career development
- Own the digital product and program roadmaps along with the strategic direction for the team
- Contribute to enterprise-level initiatives and digital transformation engagements
- Monitor and integrate advisor and stakeholder feedback through formal and informal feedback channels
- Own reporting and communications for the team, and ensure the right stakeholders are engaged across the product lifecycle
- Manage vendor relationships and contracts to support digital program objectives
Required Qualifications:
- 6+ years of experience in product management with at least 3 years in a leadership role and a consistent track record of successful digital product delivery
- Proven experience leading and developing high-performing product managers, fostering a culture of innovation, accountability, and continuous improvement
- Bachelor’s degree
Preferred Qualifications:
- Demonstrated ability to define and drive long-term product and program vision and strategy, aligning digital initiatives with enterprise goals
- Skilled in prioritizing high-impact initiatives that balance customer value, business outcomes, and technical feasibility
- Strong analytical, problem-solving, and decision-making skills, with the ability to use sound judgment to assess risks and create data-informed proposals
- Exceptional communication and interpersonal skills, with a proven ability to influence and collaborate effectively across all levels of the organization
- Passion for creating digital experiences that delight customers
- Experience in wealth management is preferred
- Experience leading advisor-facing programs is a plus
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$105,750.00 CAD - $190,350.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
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What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
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