At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
The Director of Client Services will identify, engage, and acquire strategic business relationships that will result in company growth in the Tri-State and Mid-Atlantic markets. They will maintain established business partnerships and ensure client satisfaction. This position will be performed remotely, with the incumbent working from the NY Tristate area or the greater Washington DC region. This role with high visibility is ideal for a driven, energetic, and organized individual. In this role, your primary responsibilities include:
- Partnering with the Senior Vice President, Client Services in conjunction with larger Client Services & Operations teams to reach Bozzuto Management’s growth goals with an emphasis on Bozzuto brand consistency and client alignment.
- Collaborating with Operations partners to achieve growth targets by region by winning new business and retaining management of properties set for disposition.
- Organizing and participating in client intake calls regarding new opportunities. Log and track opportunities in HubSpot CRM system.
- Developing proposals and presentations with assistance from the design team that strategically addresses the client’s needs, concerns, and objectives.
- Utilizing CoStar and other market tools to identify new business opportunities proactively.
- Spearheading the design and strategy for the Bozzuto approach to each opportunity to include property assessment, marketing and financial strategy in partnership with marketing, analyst, operations and retail teams.
- Attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Ensuring client satisfaction with proactive communication, strategic solutions, and appropriate entertainment outings and dinners.
- Participating in the client gifting and event engagement program to strategically create a high-touch experience.
- BA/BS Degree
- Five years of experience in a business development role within the multifamily housing industry, with a proven track record of identifying growth opportunities, cultivating client relationships, negotiating deals, and driving revenue across multifamily portfolios
- Strong relationship building, influencing, verbal communication, and organizational skills.
- Solid project management and time management skills needed to ensure deadlines.
- Ability to work autonomously with a solution-oriented ability to drive progress toward goals when faced with new circumstances.
- Ability to perform quickly, accurately, and effectively with close attention to detail in all deliverables.
- Excellent verbal and written communication skills as well as proofreading skills.
- Advanced level of proficiency in Microsoft Office applications.
- Experience coordinating large scale business.
- Work ethic of loyalty, integrity, pride, perseverance, accountability, respect, and teamwork.
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits.
Bozzuto is proudly an Equal Opportunity Employer.
Top Skills
What We Do
Bozzuto is an experience-focused real estate company distinguished by our innovative developments, dedicated customer service and top-rated workplace culture. With award-winning expertise in homebuilding, multifamily development, construction and management, we are devoted to delivering extraordinary experiences for those we serve. Since our founding in 1988, we have developed, acquired, and built more than 62,000 homes and apartments. We currently manage 120,000 apartments and 3.7 million square feet of retail space across the U.S.
