Digital Commerce Technology Leader

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.
How you will contribute
You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

More about this role
We are aware of our position as agents of transformation to generate positive change, which is why diversity, equity and inclusion are one of our priorities. We believe in breaking down stereotypes and barriers to ensure that society is represented within our company. To this end, we have a Diversity Committee that works on four pillars: People with Disabilities (PCD), Ethnic-Racial, Women and LGBTQIAP+, as well as being part of MOVER - Movement for Racial Equity.
The eCommerce Technology Lead for North America will drive technology strategy and execution for Mondelez's growing eCommerce business. This role is a critical partner to both the North American Ventures team and the global eCommerce IT organization. The ideal candidate will possess a blend of strategic vision, technical expertise, and project management skills, with a strong understanding of the eCommerce landscape and a passion for leveraging technology to drive business results.
Key Responsibilities:

• Strategic Leadership & Vision: Develop and execute the North America eCommerce technology strategy, aligning with global eCommerce goals and supporting B2C (Digital Shelf & Distributed Commerce), D2C, and EB2B models.
• Tech Stack Ownership & Roadmap: Serve as the regional product owner for the North American eCommerce tech stack, owning the roadmap and ensuring alignment with the Global eCommerce IT team. Translate business goals into actionable technical requirements.
• Technical Liaison & Project Management: Act as the primary liaison between business stakeholders and technical partners, ensuring alignment, feasibility, and timely execution of projects. Lead external development agency relationships.
• eCommerce Platform Management: Manage D2C platform permissions and data flow across platforms (Shopify+, NetSuite, Celigo, etc.). Provide technical direction for new D2C site launches.
• Data & Compliance: Ensure compliance with data privacy requirements, manage website compliance reviews, and support integrations between the Consumer Data Ecosystem and e-commerce databases.

Key Skills & Experience:

• eCommerce Expertise: 3-6 years of experience in the Digital or eCommerce space, with a strong understanding of eCommerce business and technical landscape.
• Technical Proficiency: Demonstrated experience with eCommerce related tech stack - Headless eCommerce, eCommerce Platforms (e.g. Shopify+, Celigo, Contentful, Avalara, Salsify, Netsuite), SEO, PXM, Content Syndication.
• NetSuite Expertise: Strong NetSuite expertise to support our digital systems through the entire order management lifecycle.
• Project Management & Communication: Excellent project management skills, with the ability to influence business leaders, manage vendor relationships, and communicate technical concepts effectively.
• Problem-Solving & Adaptability: Creative problem-solving skills, high emotional intelligence, and the ability to work well across diverse teams.
• Data-Driven & Analytical: Ability to analyze metrics and data to drive business growth.
• Compliance Knowledge: Familiarity with data privacy requirements and accessibility standards.
• Agile experience: Experience using Agile delivery methods.
• Education: Bachelor's degree in Engineering, Computer Science, Mathematics, and/or Business Administration.
• Industry Experience: Experience in Consumer-Packaged Goods or Food industry is a strong plus.

Personal Attributes:

• Passionate about digital and the value it can create.
• Curious and energetic, with a desire to learn new technologies.
• Strong team player with excellent interpersonal skills.

Mondelez International is attentive to the Future of Work and puts great value on the well-being of our people, seeking to provide the best experiences. As such, some of our administrative roles are eligible for the hybrid model, making it possible to work remotely on certain days of the week.
No Relocation support available
Business Unit Summary
Mondelēz International is the world's largest chocolate, biscuit and candy maker, and the second largest gum maker. Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City. We have Canadian offices in Toronto and Montreal. We have a strong North American manufacturing presence where we make our well-loved snacks like Oreo cookies, belVita breakfast biscuits, Trident gum and Cadbury chocolates. Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands.
USA:
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Canada:
If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact 847-943-5460 for assistance/support.
Job Type
Regular
Experience Management
Global Business Services