Detention Account Manager

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

Key Responsibilities:

• Manage a portfolio of detention accounts, ensuring compliance with contract terms and company policies
• Monitor driver detention events and proactively engage with customers to seek timely resolution and compensation
• Analyze load data and customer delivery schedules to identify detention opportunities
• Prepare and submit accurate billing documentation related to detention charges
• Maintain detailed records of communication, billing activity, and account status
• Collaborate with the Detention Administrators and Operations teams to support data accuracy and documentation
• Generate and present detention performance reports to management and stakeholders
• Resolve disputes professionally while maintaining strong customer relationships
• Identify process improvements to maximize detention recovery and reduce operational delays

Qualifications:

• Proven experience in transportation, logistics, or freight billing (detention or accessorial billing experience preferred)
• Strong understanding of detention policies, industry practices, and customer service protocols
• Proficient in Microsoft Excel and other data management tools
• AS400 is a plus
• Excellent communication, negotiation, and conflict-resolution skills
• Strong attention to detail and the ability to manage multiple accounts simultaneously
• Ability to analyze large data sets to identify trends and billing opportunities
• High school diploma or equivalent required; associate or bachelor’s degree in business, logistics, or a related field is a plus

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

​Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

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I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

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Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.