At WM New Zealand, we are the largest composter, the largest waste-to-energy provider and have the largest commercial electric fleet in New Zealand, all powered by electricity from waste. As a team, we are constantly looking for new and innovative ways to redirect, neutralise and use waste.
Job DescriptionAs a Despatch Coordinator at WM New Zealand, you will play a crucial role in the efficient coordination of fleet scheduling, driver management, and the safe handling of hazardous and medical waste. Your responsibilities will involve dispatching jobs ensuring customer needs are met, balancing driver workloads, monitoring routes and ensuring timely completion of tasks while maintaining excellent customer service standards.
What's Involved:
- Dispatching jobs to drivers to ensure prompt and efficient service delivery, while prioritizing customer needs.
- Balancing driver workloads and monitoring routes to optimize efficiency and minimize downtime.
- Ensuring drivers have all necessary paperwork and equipment for safe waste collection, including hazardous and medical waste.
- Monitoring and managing jobs that have been rescheduled by drivers, ensuring minimal disruption to service.
- Setting up customer accounts and entering details into the system for new or modified service agreements.
- Responding to customer queries and concerns via phone or email, providing timely and accurate information and assistance.
About you
To be successful in this role you will have proven customer service experience in a fast-paced environment. You also bring a proactive and positive attitude and the ability to instantly build rapport with customers.
You are customer-centric, a strong relationship builder, flexible, have high attention to detail and good time management. Experience in using MS Office especially Word and Excel are also essential for this role.
Additional InformationWhat’s in it for you?
- Enjoy a role that keeps you on your toes, offering constant challenges with a competitive salary.
- Become part of a close-knit team that values collaboration, recognition, and continuous improvement
- WM New Zealand offers proven opportunities for career advancement.
How to apply
To apply for this role click apply now
Please note - we do not always work to fixed closing dates and may start considering
applications as they are received so we encourage you to apply early.
WM is an EEO employer and promotes drug and alcohol-free workplaces.
You must be in New Zealand and hold a current work visa/residency or NZ citizenship.
Top Skills
What We Do
WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation.
We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities.
We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime.
We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers.
Our focus is on the future, the possibilities it holds, and ultimately the protection of it.
