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Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.
The Role
Provide on-site deskside support for desktops, laptops, mobile devices, and peripherals. Install, configure, and troubleshoot Zebra printers and firmware. Respond to VIP escalations, diagnose wired/wireless network issues, perform port activations and basic switch troubleshooting. Manage PC logistics including imaging, deployment, asset tagging, inventory updates, and hardware replacements. Document incidents, collaborate with remote IT teams, and follow IT policies and security standards.
Summary Generated by Built In
Job Summary
Position Title: Deskside Support Technician
Location: Santa Clara, CA
Salary: $60,000/Annum
Job Summary:
We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.
Key Responsibilities:
Qualifications:
Preferred Certifications:
The pay range for this role is $55,000 - $60,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected] ."
Position Title: Deskside Support Technician
Location: Santa Clara, CA
Salary: $60,000/Annum
Job Summary:
We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.
Key Responsibilities:
- Provide deskside support for desktops, laptops, mobile devices, and peripherals.
- Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
- Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.
- Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
- Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
- Maintain accurate documentation of incidents, service requests, and asset movements.
- Collaborate with remote IT teams and escalate issues when necessary.
- Follow IT policies, procedures, and security standards.
Qualifications:
- Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
- Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner).
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Experience supporting VIP or executive users.
- Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
- Excellent communication and customer service skills.
- Ability to lift and move IT equipment as needed.
Preferred Certifications:
- CompTIA A+ / Network+
- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator Associate
The pay range for this role is $55,000 - $60,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected] ."
Skills Required
- Strong knowledge of Windows OS
- Strong knowledge of Microsoft Office
- Experience with Zebra printers and related tools (ZPL, ZebraDesigner)
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Experience supporting VIP or executive users
- Familiarity with imaging tools (SCCM, MDT) and asset management systems
- Excellent communication and customer service skills
- Ability to lift and move IT equipment as needed
- CompTIA A+ / Network+ (preferred)
- ITIL Foundation (preferred)
- Microsoft Certified: Modern Desktop Administrator Associate (preferred)
What the Team is Saying
Kim
Director
Navixus | Tech Mahindra Compensation & Benefits Highlights
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Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
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Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
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Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.
Navixus | Tech Mahindra Insights
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The Company
What We Do
At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
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Navixus | Tech Mahindra Teams
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About our Teams
Navixus | Tech Mahindra Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.
Typical time on-site:
Not Specified
Englewood, CO
The Denver Tech Center is just south of the city of Denver. We are walking distance to the Lincoln Avenue RTD station, restaurants, trails, and more.
