Visual Design Specialist, Customer Experience

| Peninsula
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Visual Design Specialist, Customer Experience

Our approach to customer experience at Moveworks is as important to us as our approach to creating our unique brand. As a Visual Design Specialist, Customer Experience, on the creative team, you’ll need to marry those two approaches — providing white-glove customer service in a bold, uniquely Moveworks way. Partnering with our PMM, Creative, and Customer Success teams, as well as, our Head of Customer Marketing, you’ll help create all customer-related assets for our quickly growing customer base. Starting with custom bot avatars and launch kits that help drive awareness and engagement, you’ll continue to strengthen our relationships as you delve into things such as events/webinars and case studies that support pillars such as community engagement and customer advocacy. 

As an early member of a hungry, but humble, team of talented designers, you’ll contribute to establishing our design culture and have an immediate impact on the future of design at Moveworks. This is a unique opportunity that will play an integral role at one of the fastest growing AI companies in Silicon Valley.


Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, LinkedIn, Slack, Instacart, Broadcom, and Hearst to move forward on what matters.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why Inc. called Moveworks one of the Best Workplaces of 2021.


What you’ll do:

  • Manage multiple projects with varying timelines and partnering with on-site and remote teams, including PMM, Creative, Growth, and Customer Success
  • Focus on creating white-glove, customer experiences for Moveworks
  • Collaborate with the Creative team to ensure brand integrity throughout all customer experience touchpoints
  • Participate in creative reviews with stakeholders to ensure quality and consistency and be able to internalize and incorporate feedback into final designs
  • Design engaging, customer-centric collateral such as custom bot avatars, launch kit assets — posters, short-form product videos, promo banners, etc. — case studies, event assets, and more
  • Work closely with the Creative team to understand the evolution of the company brand and relay changes and/or feedback to your stakeholders
  • Create, maintain, and evolve existing templates and documentation that allows us to effectively scale, as we rapidly grow the company.

What you bring to the table:

  • 4-6 years of relevant work experience
  • Experience creating assets for multiple initiatives across all channels: web, email, social, print, presentations and events/tradeshows, 
  • Fluency in the principles and practices of design composition, typography, visual hierarchy, and color theory and how they function as a system
  • Expertise in Adobe: Illustrator, Photoshop, and Indesign; and working knowledge of Adobe AfterEffects
  • Proficiency in: Figma, Asana, Microsoft Office, Google Workspace
  • Has great interpersonal relationship skills, collaborating with other creatives and business partners
  • Excellent written and verbal skills, demonstrating strong ability to rationalize design decisions
  • Self-motivated creative contributor who also thrives in a team environment with a growth mindset
  • B2B tech industry experience is a plus, but not a prerequisite.
  • A creative mind that enables you to work within design constraints while also making a project feel unique and on brand.
  • Ability to manage and prioritize your own project timelines and proactively communicate roadblocks and set expectations.
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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New York City, NY
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