UX/UI Designer (Manager)
Towers Crescent (12066), United States of America, Vienna, Virginia
UX/UI Designer (Manager)
UI/UX Design Lead - Manager
At Capital One, our vision is to change banking for good and that includes changing the way we work through machine learning and AI. We’re building an integrated team of designers, engineers and data scientists to help us redesign the banking experience of the future. Our MLXD team integrates design, engineering, and data science to create intelligent platforms, products and services that improve people’s everyday lives.
As a UX Design Lead on the AI/MLXD team, you’ll be responsible for leading a highly impactful body of work for our Responsible AI & Machine Learning Platform within the Enterprise AI/ML organization. As such, you'll be working with Product, Tech, and Data Science experts to build prototypes and craft a holistic UX experience, leveraging UX research and low-fidelity execution early on. You’ll dive into hands-on delivery in collaboration with a group of talented, kind people whose skills span design, product, tech, data science, and more. Together, you are reinventing how we develop, deploy, and maintain machine learning models that help power our business.
What happens at a company when its employees are set up to do their uniquely creative work? Capital One’s Data Experience Design team (Data.xd) uses human-centered approaches to design how the bank of the future runs behind the scenes—designing how our company’s platforms, data, and touchpoints work in concert so that the tools associates use day-to-day in their roles puts them in a place of creativity and ah-ha moments instead of routine tasks and grunt work. Capital One made huge investments in technology, data, and design to be able to re-imagine how people bank; and now the tools and systems associates use to problem solve and invent new things can be just as dynamic and personalized as the experiences we’re designing for our customers. That’s why the Data.xd team exists.
We celebrate diverse perspectives and get excited about using data & technology to clear time, doubt, and brain-space in the minds of Capital One’s employees, so they can spend less time on the rote tasks of their roles and do more of the uniquely creative work that changes banking for good.
What You’ll Do:
As a leader and maker, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Leading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualification
At least 5 years of experience with User Experience design
Preferred Qualifications
Experience designing for cross channel experiences
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, such as Sketch and/or Figma
Familiarity with working in an established design system
Experience managing a cross-functional team
Familiarity with how AI algorithms and machine learning work
Experience in the intersection of technology, finance, society, and ethics
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).