UX Researcher at Helix (Remote)

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You + Helix

Helix is a place where innovators and doers gather in order to drive significant progress in population genomics. We have come together to work at the intersection of clinical care, research, and genomics.  

If you’re excited by the idea of making a meaningful impact and joining a team where we pride ourselves on driving innovation through fostering an environment with an emphasis on empowering one another to grow, Helix might be the place for you!

Helix + The World

Our end-to-end population genomics platform enables health systems, life sciences companies, and payers to advance genomic research and accelerate the integration of genomic data into routine clinical care. We support all aspects of population genomics from recruitment to translational research and help our partners use genomics to improve health outcomes, increase patient engagement, and lower costs.   Leading health systems, including Renown Health, AdventHealth, and Mayo Clinic, use our population genomics platform to power some of the world’s largest and fastest-growing population genomics initiatives.

For the COVID-19 public health crisis, Helix has built one of the nation’s largest COVID diagnostic labs and has been on the leading edge of national viral surveillance efforts tracking B.1.1.7 and other viral strains.  

What is special about this role:

  • You care about improving the experience of our end-users; our patients, our partners, and our internal stakeholders.
  • You are focused on discovering insights about the needs, attitudes, emotions, and behaviors of our users.
  • You have a passion to learn new things, solve problems, and want to develop a healthy obsession with the world of genomics.
  • You are comfortable establishing a goal, or outcome, and motivating others to come along.
  • You are flexible and have a desire to be nimble, smart, and effective -- all things that are important to the Helix culture.

As a UX Researcher, you will:

  • Create and conduct studies across core user segments while utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful.
  • Synthesize and communicate mixed methods data to discover both tactical and strategic findings – as well as actionable recommendations to drive product innovation and design improvements for our users.
  • Work with cross-functional stakeholders to drive business and product direction based on research findings. Additionally, you will follow up with these stakeholders once updates and products are launched to understand how findings are being used.
  • Partner with our data analyst stakeholders to gather quantitative analysis to enrich your findings and provide qualitative context for their quantitative findings.
  • Interpret results and recommendations in a creative, compelling way to drive an informed, effective, empathetic organization and decisions.
  • Generate your research roadmap by proposing and triaging research requests from stakeholders while aligning on what is the highest priority.
  • Use knowledge of user needs & pain points to create empathy and develop strong partnerships with appropriate stakeholders.

About you:

  • 4+ years of experience conducting research using both qualitative and quantitative methods for products & services.
  • Research experience for both patient and enterprise users in health tech or related fields.
  • Experience researching the end-to-end user experience and other complex business questions.
  • Interest in partnering with stakeholders to increase understanding of user research.
  • Excellent storytelling abilities and facilitation skills. 
  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the company.
  • Willingness to take initiative, lead research projects, and speak up when support and guidance is needed.


  • Bachelor's degree or higher in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field.
  • Experience utilizing design thinking methods and brainstorm facilitation.
  • Experience in a regulated organization, including experience with HIPAA, CCPA/CPRA, GDPR.

What’s important to us:

  • Curiosity — we are all passionate about the possibilities enabled by having access to your own genome
  • Responsibility — we have an obligation to people and our partners to operate with highly credible research guided by well respected advisors, with clear and effective communication about our products
  • Agility — flexibility and a desire to be nimble, smart, and effective are important to the Helix culture
  • Follow-through — we’re building a diverse team with amazing track records of achievement in multidisciplinary environments

What Helix has to offer you:

Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

  • Competitive compensation, Comprehensive Health insurance package including employer sponsored HSA 
  • 12 weeks of Maternity or Paternity leave
  • 401(k) with employer matching and 100% vested on first day
  • Corporate fitness rate 
  • Comprehensive Well Being benefits
  • Flexible PTO

Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

More Information on Helix
Helix operates in the Biotech industry. The company is located in San Mateo, CA. Helix was founded in 2015. It has 200 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, Flexible work schedule, Dental insurance and Vision insurance. To see all 3 open jobs at Helix, click here.
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