What We Do
At GoGuardian, we're helping build a future where all learners are ready and inspired to solve the world's greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.
What It's Like to Work at GoGuardian
We are a fast-growing learning company that thrives on making bold moves and setting high standards. Working with us means joining a (mostly!) remote team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We balance our rocketship pace with a work culture that offers unbridled support, allyship, and inclusivity...to say nothing of fun! Join our Neurodiversity ERG, attend an online magic show (and bring your kids), head to a DEI Community of Practice session, share a pet photo with other dog lovers, or relax in an online meditation class. Our culture has earned us accolades! We have been named one of Built In's 2022 Best Places to Work™ and are certified as a Great Place to Work®.
While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work.
The Team
The TutorMe Product team is a quickly expanding team of scrappy, hard workers who are excited to collaborate with others who have a passion for building cool things, assisting teachers and students everywhere, and building a population of ace tutors.
The Role
TutorMe is seeking a fully remote UX Researcher to join our growing Product Team. This individual will own and drive our product research efforts, including but not limited to testing product prototypes with end users, competitive research and analysis, and in-depth user interviews.
What You'll Do

• Partner closely with design, product, engineering, and product marketing to discover and evaluate user and customer opportunities and needs
• Proactively and independently identifying high-impact questions from product or business perspectives
• Implement research tools and techniques to gather, visualize, and interpret qualitative and quantitative user data with the assistance of the Design and Product team
• Answering questions with a strong command of qualitative and quantitative methods - especially survey development and related data analysis
• Planning and leading research end to end, including strategic, foundational, iterative, and evaluative research
• Representing the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership
• Clearly communicating your research insights for teams to translate research findings to product and business impact
• Recruit research participants from a variety of sources, including existing customers and users, as well as sourcing new participants that match specific product requirements.
• Contributing to the development of a data-driven understanding of users and potential users

Who You Are

• 3-5 years previous experience as a UX Researcher at a SaaS or tech company REQUIRED
• Significant hands-on research experience, with at least some of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.)
• An undergraduate degree from a 4-year, accredited institution
• Able to handle areas (user/product/domain) that may be ambiguous or ill-defined
• An understanding of the product life cycle and can time research to have maximum impact
• Awareness of UX industry trends, incorporating new research techniques when appropriate
• Strong organizational, planning, and time management skills
• Can collaborate well across all project roles (design, research, product management, engineering, etc)
• Doesn't just summarize study data; go deep into details and possibilities
• Can proactively identify and communicate clear product solutions based on these findings, sometimes across departments
• Strong work ethic with love and care for your craft
• Experience with b-2-c research, organizational psychology/anthropology are a plus
• Eager to take initiative in a fast-paced, ever-changing, dynamic environment.
• Fueled by the opportunity to truly impact the education landscape.
• Something else? Tell us! We want to learn more about you...

What We Offer

• Competitive pay, complete health insurance, 401(k) matching, bonuses, and an employee stock option plan.
• Flexible time off, 13 paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal wellbeing: learning funds, lifestyle funds, online yoga & meditation classes, fertility & adoption reimbursement, giving funds with company match, and more...


Plus the intangible:


• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.


P.S. - Share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for amazing people.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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