Turn is a 110+ person, venture-backed, experienced team of entrepreneurs that are focused on driving unprecedented value in the hourly workforce industry. Our worker screening and sourcing platforms are used by companies in 30+ industry verticals ranging from rideshare to delivery to healthcare. We support employers that need to develop last mile labor quickly - that could be 50 workers in Miami or 5k+ workers across multiple cities every month.
Turn is looking for a UX Researcher that will collaborate with our product, engineering, and design teams to deliver actionable insights that influence product design. Your understanding of various research methodologies will be applied to a variety of research projects across global end-to-end human capital solutions.
What you'll be doing:

• Work closely with UX designers, product managers, and engineers to identify research needs.
• Design, plan, scope, and conduct user research studies including usability testing, ethnography/field research, concept testing, surveys, and card sorting.
• Tag, organize, and archive research reports into a searchable database to increase research transparency across the team and organization.
• Review, analyze, and report qualitative and quantitative data to deliver actionable insights to the product and design teams.
• Find creative and compelling ways to share research insights throughout the organization.

What we're looking for:

• BS/BA degree in Human-Computer Interaction, Cognitive Science, Psychology, or related field.
• 3-5 years of practical experience in applied product research for commercial B2B, B2C, SaaS or mobile products.
• Excellent communication, presentation and interpersonal skills; ability to collaborate with cross-functional teams across the organization.
• Practical understanding of traditional and new research methods, UX methodology and design thinking.
• Demonstrated expertise in a variety of qualitative and quantitative research methods.
• Ability to influence and guide others on the value and importance of user-centered research.
• An understanding of agile product development practices.
• Self-motivation and discipline in order to successfully work remotely.

PLEASE NOTE: To be considered for this role you must submit a resume (in English) and online examples of your research processes.
Turn is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Level of English:
Fluent