Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

The Digital Design team at ServiceNow is looking for a UX Researcher to join our team. We're a talented group of customer-obsessed designers, writers, and strategists focused on raising the creative bar and delivering compelling digital experiences. We own design for the ServiceNow website, events, digital campaigns, design systems and growth optimization. We're looking for a candidate to help us solve some of our most complex problems, help deliver results for our customers, and most importantly serve as an unrelenting advocate for beautiful customer experiences. You will need to gracefully integrate your work with cross-functional internal stakeholders. 

Responsibilities 

• This opportunity would suit someone with a usability, user-centered design, or human factors research background. Our ideal new team member will have a degree in an analytic field that focuses on people and/or product development such as Psychology, Cognitive Science, or Human Factors. 

• Demonstrate a strong dedication to quality, be organized, analytical, methodical, and have an interest in improving player experiences and overall quality through user research. 

• Proven methodological skills including expert review, usability testing, play-testing, survey design, text & verbal analysis, and observational fieldwork. 

• Organized and capable of leading multiple projects simultaneously in a fast-paced and exciting environment. 

• Comfortable interacting and communicating with partners of different backgrounds and responsibilities. 

• Strong verbal, numerical and written communication skills required; presenting information concisely and effectively to people at all levels of the organization is critical. 

• Strong negotiation skills are important and must work well with cross-functional teams, including producers, engineers, and designers. 

• Must be forward thinking and actively maintain an interest in your field; keeping up-to-date with developing tools and approaches. 

Qualifications

To be successful in this role you have:

• Degree or equivalent practical experience in HCD, product management, psychology, human factors, or a closely related field. 

• 3+ years of research and design work experience. 

• Experience working through complete, complex product cycles with an understanding and application of human-centered design and prototyping approaches. 

• Strong understanding and experience in quantitative and qualitative research methods. 

• Excellent problem-solving skills with a high tolerance for ambiguity and change. 

• Proven track record of implementing research portfolio across organizations and products. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.