UX Researcher, Consumer Applications (Remote - US) at DISQO

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DISQO is changing the way that the world’s largest brands, agencies and consumer intelligence companies get to know their consumers. We’ve built the first identity-based platform that combines consumer attitudes and behaviors together to power the most accurate and predictive insights solutions for our customers, and we do all of that with the willing participation of our consumers and without using outdated technologies like third-party cookies. We help our customers get a cross-platform view into consumer sentiment, measure advertising effectiveness, analyze consumer purchase journeys, and ultimately grow their brands.

Our mission at DISQO is to engage people to share their opinions and behaviors openly to help our customers make the right decisions. With over one million active members sharing their attitudes and behaviors, DISQO is looking to expand, improve and create world-class applications for people to openly share their data for research.

We're looking for a talented User Experience Researcher to lead the qualitative understanding of our members to inspire the design of thoughtful, valuable, and approachable experiences of consumer applications which span across multiple platforms. This is a great opportunity to join a fun, exciting, and highly motivated team poised to create real impact. 

Come help us grow our user research practice and contribute to developing product strategy as a champion for qualitative user research and human centered design. You’ll work closely with our engineering, product, and marketing teams to discover and solve new, challenging problems in the advertising and marketing technology space.

What you will do:

  • Initiate and conduct research projects to build deep foundational knowledge of your areas of coverage. Research will consist of a mix of problem validation, foundational research, and strategic research projects.
  • Initiate a company-wide research-based measure: design or improve upon a methodology (if needed), collect and report findings.
  • Communicate, advocate for, and socialize actionable insights in a clear and compelling way
  • Consider the team's business goals when approaching research projects to ensure there's alignment and appropriate methodology being used.
  • Prioritize your research efforts across teams. Align with Product teams while considering impact, the goals of your domain, the broader product vision, and company objectives.
  • Work across the entire design stack, creating: wireframes, flow diagrams, clickable prototypes, detailed interactions and high-fidelity visuals with quality.
  • Take responsibility for solution validation user research inquiries that are escalated by Product Design.
  • Synthesize user feedback, stakeholder thoughts, product requirements, and technical restraints into a cohesive vision. Contribute to strategy and what will move the business forward.
  • Guide Product Managers and Product Designers to conduct research with a high degree of rigor. Ensure they are following defined research processes (ex: handbook procedures, opening and closing issues for research studies, documenting actionable insights, etc).
  • Build a pipeline of customer feedback into user research by partnering with the member services team.
  • Prioritize the user research into key, actionable insights the product team can directly take into consideration into the backlog.

What you bring to the table:

  • 3+ years experience creating high-impact insights projects where your results and advocacy raised the bar on user empathy, product innovation, and high-quality outcomes for both the user and business.
  • Experience identifying and executing on high-value research opportunities via a range of qualitative UX research methods, experimental design, market research techniques.
  • Ability to influence cross-functional partners (PMs and designers) to uplevel the quality of user research across the organization.
  • A talent for finding clarity and simplicity in solving complex & ambiguous problems, and product objectives.
  • Excellent collaboration skills and the ability to influence, educate, and advocate with diverse audiences via analysis, storytelling, journey maps, storyboards, workshops, and more – with a knack for effectively matching communication to the audience.
  • Formal education (Bachelors required, Masters preferred) in the field of science (Psychology, HCI, Cognitive Science, Human Factors, Kinesiology, Anthropology, Sociology, or Computer Science).

Great if you also have:

  • Experience with identifying, setting up, and managing meaningful user experience metrics.
  • Experience setting up and supporting research operations that enable lightweight, (self service or train the trainer model) research across teams.
  • Demonstrate a foundational understanding of statistics (preferably taken a course on Statistics).
  • Your own workflows and templates to grow our user research practice from the ground up.
  • Demonstrable awareness and understanding of designing for web accessibility and usability standards.
  • Experience with facilitating and leading usability testing across platforms including responsive web, iOS, macOS, Android, Windows, and browser extensions.
  • Experience with tracking research activities in agile work environments

#LI-Remote #LI-FP1

Perks & Benefits:

·100% covered Medical/Dental/Vision for employee, 80% for dependents
·Generous PTO policy
·Flexible work hours
·Happy Hours
·Quarterly Offsites
·Life Insurance
·Paid Maternity/Paternity leave
·Disability Insurance
·Travel Assistance Program
·24/7 Counseling Services offered to employees

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • OnGageEmail

An Insider's view of DISQO

What are some social events your company does?

We have weekly happy hours, lunches and after hours activities. They include Nerf gun fights, karaoke, bowling, weekly basketball games, ping pong, puppy day, trivia games and a lot more!



What projects are you most excited about?

DISQO's consumer facing product, Survey Junkie, is an awesome project to work on. Between building new features and responding to customers, at the rate we move, the project never gets old. Also, working on something that is used by millions of people is super fulfilling as I know everything I do makes an impact in the lives of others.


Senior Software Engineer

How has your career grown since starting at the company?

DISQO granted me the opportunity to learn the fundamental framework to building a successful product while focusing on the user. As a recent college graduate, I can’t imagine to be working with a greater company than DISQO as they really encourage the work hard, play hard culture to all its employees.


Product Manager

What is your vision for the company?

We want to build a trusted world where all brand decisions result in ultimate consumer satisfaction, a world where brands and consumers connect to create the best products & experiences together.

It's quite an ambitious & technically challenging goal, with an impact so massive, it will benefit all of humanity.



What’s the vibe like in the office?

The office vibe at DISQO can simply be described as fun. Whether it’s making watermelon slushee’s in the kitchen or playing a random game of UNO, there’s always something going on. Even when the work gets intense, you can always hear laughter throughout the office.


Talent Acquisition Coordinator

What are DISQO Perks + Benefits

DISQO Benefits Overview

Fully subsidized medical, dental and vision PPO plan
Flexible schedule
Gym membership
Fully stocked kitchen and catered lunches
Fun culture - happy hours, games, off-site team building activities
Smart passionate coworkers
Remote work options

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
DISQO provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
DISQO offers employees who commute or forego a parking pass completely, a monthly stipend.
Company Outings
DISQO hosts company outings Quarterly. Our previous quarterly events include bowling, a scavenger hunt in Santa Monica and a pool party in Malibu.
Free Daily Meals
Game Room
Stocked Kitchen
DISQO has a fully stocked kitchen including unlimited snacks and all kinds of beverages.
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
DISQO provides discounted membership to 24 Hour Fitness.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Every few weeks, we host Taco Talks, where representatives from different departments share recent wins, ongoing projects, and more.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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