Job Description As a User Experience Researcher, you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate technology experiences for our employees. You will scope and craft research plans, execute research in a variety of methodologies, and present findings to stakeholders. We are looking for a creative and resourceful User Experience Researcher with strong user centered design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.
You'll hone your communication skills by presenting your work to diverse stakeholders and the broader technology organization. Naturally, we want someone who is able to understand the big picture, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you're that person, we want you!
This role requires a wide variety of strengths and capabilities, including:
Primary Responsibilities

• Partner with product owners and design leads to understand the user segments and related product/service offerings
• Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
• Partner with designers and project team to identify future research needs, produce project briefs estimating scope and level of effort
• Ensure all research study results are actionable and contribute directly towards meeting project and business goals
• User-centric design approach that involves rapid testing using iteration of designs
• Present and communicate research findings and opportunities to the project team
• Demonstrated ability to handle multiple priorities on tight deadlines without compromising quality
• Understanding of accessibility and the ability to apply that to designs
• Open minded, collaborative and flexible work style
• Comfortable receiving feedback and critiques
• Ability to be a UX advocate and communicate with diverse stakeholders

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience planning and executing user research studies
• Create and execute research plans across qualitative and quantitative user research, moderate studies and analyze findings across the product lifecycle to articulate human-centered problems
• Experience with exploratory, generative, evaluative and summative research methods
• Drive strategy and priorities through data analytics, outcome based measurements and clear, actionable recommendations
• Support the global technology experience teams in building and evolving research and measurement practices
• Strong communication skills with the ability to articulate the value of UX and the rationale behind your research process and design decisions

Optional Skill

• Advanced data visualization and analytics skills
• Exceptional skills with standard UX software such as Qualtrics, Lucid Spark/Chart, UserZoom, Optimal Workshop, Figma, Aris

To be considered for this position, you must have a portfolio available for review.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.